Join to apply for the General Assistant role at LKQ Corporation.
Job Overview
As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is varied and exciting. You will work to ensure that the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.
Why work for LKQ
We are a people-first organization that values our colleagues and puts the customer at the heart of everything. We offer flexible working options, support a healthy work-life balance, and strive to support our employees' career growth. We look for passionate individuals committed to excellence in their roles.
Key Responsibilities
1. Deliver a safety-first culture with the customer at the core.
2. Achieve performance metrics and KPIs aligned with business goals.
3. Maintain operational efficiency and customer-first controls.
4. Support the Fleet team with a customer-first attitude.
5. Promote safety culture among colleagues and the public.
6. Enhance returns, credits, and warranty processes for better customer experience.
7. Support retail standards to ensure customer experience excellence.
8. Manage pick-to-manifest times and meet service level agreements.
9. Assist with deliveries to support branch growth and customer service standards.
10. Consistently deliver excellent service to foster customer loyalty.
Skills and Experience
1. Excellent communication skills to build customer relationships.
2. Ability to utilize technology for fleet checks and promote a safety-first mentality.
3. High focus, energy, and motivation.
4. Good business acumen.
5. Commitment to delivering best-in-class customer service.
6. Flexibility to adapt to daily tasks supporting the branch.
What We Offer
* Pension scheme
* 22 days annual leave
* Retail discounts including Hapi benefits and staff discounts
* Career progression opportunities
* Access to 24-hour Employee Assistance Programme for support
Join LKQ Euro Car Parts, a leader in the automotive aftermarket, supporting over 18,000 customers with innovative digital solutions and exceptional service. Apply now to start your career with us.
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