Job Summary
This is an excellent opportunity to play a key role in supporting children and families by leading the administrative function within the Children's Integrated Therapy (CIT) Service across Oxfordshire. As the CIT Administration Lead, you will work closely with clinicians and managers to ensure services run smoothly, efficiently and with a strong focus on patient experience.
You will provide leadership to the Band 4/3 administration team and take ownership of administrative systems and processes that directly support children's therapy pathways. The role offers variety, responsibility and the opportunity to make a real impact by shaping administrative processes that support timely, well‑coordinated care in a supportive NHS environment.
Main Duties of the Job
The post-holder leads the day‑to‑day delivery of administrative support within the Children's Integrated Therapy Service, providing line management and supervision to one Band 4 administrator and a number of Band 3 administrative staff. Working closely with operational and clinical managers, the role focuses on coordinating workload, supporting staff development and ensuring administrative activity is well organised, responsive and aligned to service priorities.
The CIT Administration Lead acts as the central point of contact for administrative matters within the service, contributing to process improvement, service coordination and the smooth running of children's therapy pathways that directly impact patient experience.
Job Responsibilities
The CIT Administration Lead oversees administrative systems that support children’s therapy pathways from referral through to discharge, ensuring tasks are coordinated effectively and information is accurate and timely. The role supports managers through meeting coordination and contributes to operational areas such as financial administration, procurement, health and safety and liaison with estates and corporate services. The postholder brings strong administrative experience within a healthcare environment, supported by advanced IT skills and confidence using electronic patient record systems and Microsoft Office applications. They will be highly organised, able to manage competing priorities and communicate effectively with a wide range of staff. The role requires strong interpersonal and leadership skills, with experience supervising staff and contributing to positive team working. The ideal candidate will demonstrate good numerical and analytical ability, a solution‑focused approach to problem solving, and an understanding of how effective systems and processes support service delivery. Knowledge of SEND services and the Education, Health and Care Needs Assessment process would be an advantage.
Person Specification
Knowledge
Essential
* Advanced skills in Microsoft Excel, Word, Outlook and Teams
* Good knowledge of EMIS and Accurx
* Excellent organisational and interpersonal skills
* Excellent written and verbal communication skills
* Highly numerical and good analytical skills
* Ability to multi‑task, dealing with conflicting and demanding priorities
* Ability to develop effective systems and processes that support clinical pathways and service delivery.
* Knowledge of SEND services and the EHCNA application process
Desirable
* Basic knowledge of project management skills
* Previously worked in a similar position within the public sector
Qualifications
Essential
* RSA Typing qualification or equivalent keyboard skills
* Degree level business administration/management qualification or equivalent experience
Desirable
* Educated to degree level or equivalent evidence of numerical skills
Experience
Essential
* Experience of working in a senior administrative or lead role within a healthcare setting
* Experience and evidence of analysing, interpreting and presenting information to support service delivery
* Experience of developing, implementing or improving administrative systems/procedures
* Experience of leading or supervising teams and maintaining effective working relationships
Desirable
* Experience of monitoring and reporting on service performance or outcomes
* Experience of supporting or implementing performance management processes within a team or service
Personal Qualities
Essential
* Positive, reliable and flexible approach with practical problem‑solving abilities
* Works well under pressure
* Ability to plan and manage own workload
* Motivated and pro‑active
* Skilled at fostering positive team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name
Oxford Health NHS Trust
Address
Abingdon Community Hospital
Marcham Road
Abingdon
OX14 1AG
United Kingdom
Employer's Website
https://www.oxfordhealth.nhs.uk
£32,073 to £39,043 an year pro rata
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