Recruitment & Compliance Officer
Application Deadline: 20 January 2026
Department: Training @ Hopwood
Employment Type: Permanent - Full Time
Location: Middleton
Compensation: £35,985 / year
Description
The post holder will provide an excellent customer service through liaising with potential employers, supporting them to move through recruitment, contracting and compliance from start to end of programme within the Apprenticeship team.
Effective account management to support employers through an efficient on boarding and on programme process.
The post holder will contribute to maintaining effective streamlined procedures, processes, and systems when supporting contractual paperwork completion, data entry onto College systems, all while maintaining compliance.
Key Responsibilities
The following list is intended to give an indication of the range of duties and responsibilities attached to the post; it does not attempt to specify all aspects of the role.
* Be the first point of contact for all employers, dealing with their enquiries in an effective, professional and timely manner
* On completion of initial contact sign post employer to appropriate team within the college
* Ensuring that employers are compliant with ESFA funding rules as well as assisting employers in the management of their Digital Apprenticeship Service account (DAS)
* Supporting employers and apprentices to complete all contractual apprenticeship documentation (Evidence Pack) correctly and negotiating completion within agreed deadlines
* Account management for all employers
* Entering data into the College systems in accordance with College procedures and Data Protection legislation and with a high degree of accuracy
* End-to-end enrolment process for apprentices, ensuring accurate data input, verification, and compliance with funding regulations
* Working closely with internal teams such as – MIS, Finance, Marketing and the Business Team
* Plan and carry out the induction and quality checks for new starters
* Working closely with the Apprenticeship Data and Compliance Manger and supporting the Director of Apprenticeships to ensure DAS errors and DLOCK reports are acted upon and rectified in a timely manner
* Attend internal and external promotional events across the local network
* Effectively communicating to apprentices, employers and College staff via telephone, face to face or through correspondence
* Assisting with the internal audit schedule and undertake any reasonable duties as directed by line manager
* Any other duties, of a similar level of responsibility, as may be required
Skills, Knowledge and Expertise
Qualifications Essential Criteria
* Educated to a minimum of level three qualification.
* Educated to GCSE grade A*- C / 9 - 4 or equivalent in English and Maths
* Safeguarding and Prevent training (or to be completed within one month of appointment)
Desirable Criteria
* Qualification in Customer Service or Business Administration
How Identified: Application
Experience Essential Criteria
* Experience in working in a customer facing environment
* Experience of working within apprenticeships administration and/or recruitment
* Experience of using college wide systems, including OneFile
Desirable Criteria
* Experience of FE Colleges
How Identified: Application/Interview
Skills & Expertise
* Excellent communication skills both verbal and written
* Capable of representing the College in a professional manner with external agencies and stakeholders
* The ability to input and interpret data with a high level of accuracy
* The ability to negotiate with external customers to meet compliance requirements
* Excellent administration and IT skills (MS office - word and excel)
* Excellent organisational and prioritising skills
* The ability to work as part of a team
* The ability to identify and take forward service improvements
* Knowledge of the principles of data protection
* Additional Factors Relevant to the Post
* Willingly takes on new tasks and adopts new approaches as required
* Ability to make clear presentations to College staff at all levels
* Ability to deal with all levels of staff and students
* A commitment to the principles of Equality & Diversity
IT Skills Essential Criteria
* Intermediate user of Microsoft applications
* Ability to use technology to generate information and improve efficiency