Main area Outpatients Grade Band 3 Contract 6 months (Up to 6 Months Fixed Term - Working hours: Monday to Friday) Hours Part time - 30 hours per week.
Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 17/10/2025 23:59
Matron Secretary and Room Booking Assistant - Banding indicative
Band 3
Job overview
Banding indicative subject to job matching being completed
To provide an efficient and effective secretarial and administrative service to the outpatient department; including the lead nurse and senior nursing team.
To facilitate all urgent and non-urgent clinic requests and room booking providing a live up to date database, providing reports of extra clinical activity.
To work closely alongside the lead nurse to ensure that all extra clinical activity is staffed safely, accordingly and the work is organised and communicated throughout.
To support the recruitment process in line with trust policy for outpatient nursing. To ensure day to day management aspects of administration across all sites.
To ensure a quality service is always delivered, actively monitoring and reporting performance.
Main duties of the job
Provide secretarial support to the matron, including managing correspondence, scheduling appointments, and maintaining records.
Coordinate and manage room bookings, ensuring availability and proper allocation for meetings, events, or other organisational needs.
Maintain an up-to-date calendar of events and communicate booking confirmations or changes to relevant parties.
Assist in preparing reports, meeting minutes, and other documentation as required.
Handle telephone calls and emails professionally and promptly.
Support other administrative tasks as assigned to ensure smooth office operations.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.
We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
Person specification
Qualifications
* GCSE Maths and English Language grade 9 -4 or A* - C or equivalent
* NVQ level 3 Business Admin or equivalent
* RSA 2 typing / word processing or equivalent
Knowledge
* Working knowledge of Microsoft Office programs - Word, Excel, Outlook
* Identification of personal development
Experience
* Previous secretarial experience
* Experience of recruitment procedures
Communication Skills
* Effective communication skills, verbally and in writing
* Able to relate to general public calmly
* Understanding of confidentiality
* Commitment to the Directorate and colleagues
Planning & Organisational Skills
* Diary Management
* Able to deal with a steady flow of work and sudden episodes of heavy workload
* Willingness to attend in-service training days
* Minute taking expertise
Using AI for jobs applications:
We encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences.
RECRUITMENT EQUALITY STATEMENT
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups.
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