Employment type: Fixed-Term Contract - ending October 2025
Work hours: 37.5 hours per week, 5 days across Monday-Saturday, 9am-5pm
Location: Bideford office and other North Devon offices as required
What will I be doing?
The Service Coordinator is an exciting role, essential to the effective delivery of our Managed Services offering. As our Managed Services Coordinator, you will be responsible for supporting the smooth operation of the Managed Services offering, including:
* Managing the coordination and arrangement of Managed Services, ensuring services meet and exceed homeowner and guest expectations
* Assisting guests before, during and after their stay, dealing with any queries and concerns they have
* Facilitating the delivery of services through the field-based team and external suppliers
* Practicing and promoting a proactive and preventative approach
* Carrying out the system-based setup and administration needed for all managed properties
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
* Customer service experience
* A proven track record of delivering excellent customer service and resolving complaints
* Experience of consistently following processes and procedures
* Excellent organisational and communication skills
* Good numerical skills
* A collaborative working style
* A natural problem solver
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
* 25 days’ paid holidays plus bank holidays
* A special day off for your or a loved one’s birthday
* A paid day to volunteer with a charity close to your heart
* A friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
* Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.