Overview
We have an exciting role available for a Leisure Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Leisure Receptionist will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and delivering genuine hospitality. You will thrive on exceeding guests' and members' expectations. You will be organised, confident, and able to multitask in a busy but relaxed coastal environment. A team-work mindset is important to form relationships with Aqua Club, Spa and wider hotel team.
Responsibilities
* Be the first point of contact for guests and members at Aqua Club & Headland Spa, greeting guests with warmth and professionalism.
* Work across both Reception desks and manage multiple tasks in a busy environment.
* Deliver genuine hospitality and strive to exceed guest and member expectations.
* Collaborate with the Aqua Club, Spa and wider hotel team to provide excellent guest care.
* Maintain organisation and confidence in multitasking and guest care.
Qualifications and experience
* Previous experience in a leisure/spa environment preferred.
* Experience with Microsoft packages and spa/hotel management/booking software (e.g., Premier Spa) preferred; full training available.
* Previous Spa/Beauty Therapist experience and knowledge of Elemis products preferred.
Salary, contract and eligibility
Salary and Contract
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks and benefits
* Complimentary stay after 1 year of service
* 50% off hotel stays*
* 50% off hotel dining*
* 40% off spa products
* 25% off spa treatments*
* Gym access & weekly swim sessions*
* Special rate for Pride of Britain Hotels*
* Discounted surf lessons*
Rewards and recognition
* Monthly recognition awards
* Annual festive awards event
* Long service awards dinner
* Subject to availability and prior booking via manager
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
* Industries: Hospitality
Inclusion: Referrals increase your chances of interviewing at The Headland Cornwall by 2x
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