Job Description
Retention & Sales Executive (Data-Driven)
Location: Stamford - Office based ( strictly no hybrid or remote )
Hours : Monday Friday 08:45 17:30
Salary Up to £30k
Role Overview
Were looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight.
Youll be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
Client Retention & Account Management
Manage and nurture relationships with existing clients to ensure high renewal rates
Proactively engage clients ahead of renewal periods with performance insights and recommendations
Deliver a consultative approach, demonstrating the value of continued membership
Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
Present tailored solutions based on client goals and platform performance data
Meet and exceed monthly and quarterly revenue targets
Conduct outbound outreach (primarily email) to prospective clients.
Introduce the agencys platform, value proposition, and advertising opportunities
Build a pipeline of qualified leads and convert them into paying members
Data Analysis & Insights (Core Focus)
Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
Use data to support client conversations, renewals, and upselling strategies
Research clients and market segments to uncover new business opportunities
Track campaign performance and provide actionable recommendations to clients and internal teams
Cross-Functional Collaboration
Work closely with Marketing to align outreach campaigns with audience insights and trends
Partner with Operations to ensure smooth onboarding and delivery for clients
Share data-driven insights to improve lead quality and conversion rates
Essential:
Proven experience in sales, account management, or client retention
Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
Excellent written communication skills, particularly for email outreach
Ability to manage multiple accounts and priorities in a fast-paced environment
Commercial awareness and a results-driven mindset
Desirable:
Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
Experience in digital advertising or marketplace platforms
Data-driven decision making
Relationship building and client retention
Persuasive communication and negotiation
Strategic thinking and problem solving
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