Job Description: Cultural Impact Head (Hiring Immediately), Guildford
Client: Wagamama
Location: Guildford, United Kingdom
Job Category: Other
EU work permit required: Yes
Overview
Wagamama, a vibrant restaurant chain with over 165 locations, is seeking a General Manager to join us on our journey to nourish both body and soul. We celebrate individuality and diversity, valuing personality over perfection — we call it "be you, be wagamama."
Role & Responsibilities
* Inspire your team to deliver exceptional guest experiences, maintaining high standards and expectations.
* Coach and develop your team to reach their full potential, while driving restaurant performance and achieving excellent results.
* Promote a positive, inclusive work culture through emotional intelligence, effective delegation, and inspiring leadership.
* Ensure every guest interaction reflects outstanding service, supporting your team with the necessary skills and mindset.
* Manage financial aspects including budgeting, inventory, labor, and strategic marketing, using data to inform decisions.
* Recruit, onboard, and nurture your team, fostering personal and professional growth.
* Create an inclusive environment where team members feel respected, valued, and motivated to flourish.
* Demonstrate problem-solving skills and the ability to make quick, effective decisions.
Benefits
* Bonus scheme up to £8,000 annually
* Access up to 30% of earnings before payday via Wagestream
* Private medical insurance
* Free on-shift food and 50% discount outside work
* Family-friendly policies including 26 weeks full pay + 13 weeks half pay for new parents or adopters
* Early access to new menus
* Wagamama parties and VIP guest events
* National recognition as a "Love Above the Door" legend
* Pension, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards
We are proud to be part of the Disability Confident scheme.
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