Contract: Unified Comms (UC) Voice Engineer
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment.
This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
* Provide Level 3 operational support for enterprise voice and collaboration platforms.
* Manage and resolve complex incidents, problems, and service requests.
* Perform root cause analysis and implement permanent fixes.
* Support L1 and L2 teams with technical escalations.
* Participate in change management activities and production deployments.
* Work closely with project teams during implementation and transition phases.
* Produce and maintain technical and operational documentation.
* Track and manage work through ServiceNow.
* Support vendor management and governance activities.
* Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
* Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond
* Expertise with:
o Cisco IP Telephony
o Cisco Jabber and Jabber Mobile
o SIP, H.323 and ISDN protocols
o Session management and call routing
o Cisco UCCX
o Cisco Prime Assurance and Provisioning
* Experience supporting enterprise-scale voice and data environments.
* Strong troubleshooting and diagnostic skills within complex voice infrastructures.
* Experience working within ITIL-based operational environments.
Desirable Skills
* Avaya Aura Communication Manager 8.x+
* Avaya Media Gateways (G700, G350, G450)
* Avaya System Manager and Session Manager
* Avaya One-X Communicator
* Avaya Meeting Exchange / Bridgetalk
* IPC Unigy Trading System
* NICE Voice Recording
* ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform. xsngvjr
Networking People (UK) is acting as an Employment Business in relation to this vacancy.