Location: Practiceswithin Durham Coast Primary Care Network
Contract Type: Permanent
Salary: Within band4-5, depending on experience
We are looking to recruit anadditional Pharmacy Technician to join our team at Durham Coast Primary CareNetwork whichis formed of four member practices; East Durham Medical Group, Bevan MedicalGroup, Southdene Medical Centre and Wingate Medical Centre, togetherrepresenting a population of over 33,000 patients.
Under the direction of our existing team of Pharmacists, we expect that you will be able to work independently and manage your own workload.You will be self-motivated, and above all you will be passionate about providing the highest standards of care and treatment to patients in primary care.Due to the developing nature of the role and the needs and priorities of individuals requiring support, a high degree of flexibility is essential.
Main duties of the job
Youwill need excellent communication skills, the ability to meet targets and to beable to liaise with patients, primary care staff, community pharmacists andother partners.You willsupport the improvement of safety and quality of prescribing, optimise the bestuse of medicines whilst minimising risk and providing safe patient care.In additionto the patient-facing aspect of your role, you will also be required tocontribute towards practice financial and quality performance. You will supportthe Practice Pharmacists work in delivering medicines optimisation initiativeswithin GP practices as well as coding and supporting practices with their QOFregisters to ensure they are accurate.The successful candidate will have excellent written and verbalcommunication skills, experience of influencing others and conducting clinicalmedication reviews.This is afantastic opportunity to be mentored and upskilled working closely withpractices across our network. It is a requirement of the role to be registered with theGeneral Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent inpharmaceutical sciences. The successful candidate would preferably have someexperience of working as a qualified, registered Pharmacy Technician.Primary care experience would be an advantage but is notessential. Teamwork, flexibility, enthusiasm and the ability to prioritisetasks effectively are essential skills.
About us
We are committed to the ongoing development of our team, whichincludes mandatory and developmental training for all our staff. Team membersare encouraged to highlight any training they feel would benefit them in theachievement of their role.
Job responsibilities
Support practice clinicalpharmacists and practice clinical teams to provide a safe and effective repeatprescribing service.
Complywith legal and professional requirements and with safe systems of work forre-authorising repeat prescriptions.
Co-ordinatemedication review appointments and any changes of medication as advised by theclinical team.
Liaisewith pharmacies on the supply of prescribed drugs, alert clinicians of anysupply issues and forward recommendations of alternatives.
Medicinesreconciliation post discharge and on other transfers of care.
Bringqueries to clinical team to include under or over usage.
Dayto day handling of prescription queries within area of own competence.
Deliveryof training and development to practice administrative staff who process repeatprescription requests to support improved co-ordination and effective pharmacyadministration.
Useand maintain information reporting systems and databases relevant to theposition including incident reporting, prescribing data and patient outcomes.
Participatein practice meetings, and other meetings to improve engagement of the role andto promote issues relevant to prescribing.
Liaisewith multidisciplinary team, prescribing support team, community pharmacy andhospital pharmacy teams.
Handlefunction specific information, which may be sensitive, complex or confidentialand appropriately recording, transferring and/or coordinating such informationin accordance with the GDPR; Caldecott Guidelines and the Confidentiality Codeof Conduct.
Beresponsible for the organisation and planning of own workload to meet setdeadlines.
UtiliseGP practice clinical systems to conduct prescribing audits.
Supportthe clinical pharmacists and practices with the work required under CountyDurham ICBs Medicines Management Local Incentive Scheme.
supportthe clinical pharmacists in shared care monitoring and processes.
Incollaboration with practice Clinical Pharmacists and GP Prescribing Leadsensure that all major MHRA drug alerts, where appropriate and within levels ofcompetence, are acted upon within practices over an appropriate time frame andto advise on any medication changes that occur as a result.
-Undertake training and development, to ensure the required knowledge and skillsfor practice-based work.
Escalateproblems or issues to line manager that requires additional support or input.
Carryout other duties which are appropriate to the skills and competencies of thepost holder and grade of the post as the priorities of the service change.
Establishand maintain effective working relationships with GP practices, staff and otherhealthcare professionals.
Thepost holder will develop a culture that promotes equality and values diversity.The post holder must be aware of and committed to the Equality and Diversitypolicies of the practice and comply with all the requirements of these policiesand actively promote Equality and Diversity issues relevant to the post.
Ensurethe principles of openness, transparency and candour are observed and upheld.
Thepost holder will have, or acquire through training provided by theorganisation, the appropriate level of safeguarding and knowledge, skills andpractice required for the post and be aware of and comply with theorganisations safeguarding protection policies and procedures.
Collaborative WorkingRelationships
Thepost holder will be registered with the General Pharmaceutical Society and havea BTEC/NVQ level 3 or equivalent in pharmaceutical sciences.
Recognisesthe roles of other colleagues within the organisation and their role in patientcare.
Demonstrateuse of appropriate communication to gain the co-operation of relevantstakeholders (including patients, senior and peer colleagues and otherprofessionals, other NHS/Private organisations, e.g. ICB).
Demonstratesability to work as a member of a team.
Isable to recognise personal limitations and refer to more appropriate colleagueswhen necessary.
Activelyworks towards developing and maintaining effecting working relationships acrossthe PCN.
Fosterand maintain strong links with all services across locality.
Exploresthe potential for collaborative working and takes opportunities to initiate andsustain such relationships.
Demonstratesability to integrate general practice with community and hospital pharmacyteams.
Liaiseswith ICB colleagues including ICB Pharmacists on prescribing related matters toensure consistency of patient care and benefit.
Liaiseswith ICB pharmacists and Heads of Medicines Management/Optimisation to benefitfrom peer support.
Liaiseswith other stakeholders as needed for the collective benefit of patients.
Knowledge, Skills and ExperienceRequired
Haveexperience and an awareness of common acute and long-term conditions that arelikely to be seen in General Practice.
Recognisespriorities when problem-solving and identifies deviations from normal patternand is able to refer to seniors or GPs when appropriate.
Ableto follow legal, ethical, professional and organisational policies/proceduresand codes of conduct.
Involvespatients in decisions about prescribed medicines and supporting adherence asper NICE guidelines.
Leadership
Demonstrateunderstanding of the pharmacy technician role in governance and is able toimplement this appropriately within the workplace.
Demonstrateunderstanding of, and contributes to, the workplace vision.
Demonstratesability to improve quality within limitations of service.
Reviewsyearly progress and develops clear plans to achieve results within prioritiesset by others.
Demonstrateability to motivate self to achieve goals.
Promotesdiversity and equality in people management techniques and leads by example.
Management
Demonstrateunderstanding of the implications of national priorities for the team and/orthe service.
Demonstrateunderstanding of the process for effective resource utilisation.
Demonstrateunderstanding of, and conforms to, relevant standards of practice.
Demonstratesability to identify and resolve risk management issues according topolicy/protocol.
Followsprofessional and organisational policies/procedures relating to performancemanagement.
Demonstrateability to extend boundaries of service delivery within the team.
Education, Training andDevelopment
Understandsand demonstrates the characteristics of a role model to members in the teamand/or service.
Demonstratesunderstanding of the mentorship process.
Demonstratesability to conduct teaching and assessment effectively according to a learningplan with supervision from experienced colleagues.
Demonstratesself-development through continuous professional development activity; workingalongside colleagues to identify areas to develop.
Participatesin the delivery of formal education programmes.
Demonstratesan understanding of current educational policies relevant to working areas ofpractice and keeps up to date with relevant clinical practice.
Ensuresappropriate clinical supervision is in place to support development.
Enrolledinto review and appraisal systems within the network.
Research and Evaluation
Demonstratesability to critically evaluate and review literature.
Demonstratesability to identify where there is a gap in the evidence base to support thepractice.
Demonstratesability to generate evidence suitable for presentations at practice and locallevel.
Demonstratesability to apply research evidence base into working place.
Demonstratesunderstanding of principles of research governance.
Health and Safety/Risk Management
Thepost-holder must comply at all times with the Practices Health and Safetypolicies, in particular by following agreed safe working procedures andreporting incidents using the organisations Incident Reporting System.
Thepost holder will comply with GDPR, The Data Protection Act (2018) and theAccess to Health Records Act (1990).
Equality and Diversity
Thepost-holder must co-operate with all policies and procedures designed to ensureequality of employment. Co-workers, patients and visitors must be treatedequally irrespective of gender, ethnic origin, age, disability, sexualorientation, religion etc.
Respectfor Patient Confidentiality
Thepost-holder should respect patient confidentiality at all times and not divulgepatient information unless sanctioned by the requirements of the role.
Special Working Conditions
Thepost-holder is required to travel independently between practice sites, and toattend meetings.
Thepost-holder may have contact with body fluids i.e. wound exudate urine etc.while in clinical practice.
Job Description Agreement
Thisjob description is intended to provide an outline of the key tasks andresponsibilities only. There may be other duties required of the post-holdercommensurate with the position. This description will be open to regular reviewand may be amended to take into account development within the network. Allmembers of staff should be prepared to take on additional duties or relinquishexisting duties in order to maintain the efficient running of the network.
Thisjob description is intended as a basic guide to the scope and responsibilitiesof the post and is not exhaustive. It will be subject to regular review andamendment as necessary in consultation with the post-holder.
Person Specification
Qualifications
* Registration with the General Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences.
* Evidence of continuing Professional development
Experience
* Good IT Skills
* Excellent communications skills (verbal and written)
* Excellent organisational skills.
* Ability to work safely under pressure
* Work as part of a team
* Have excellent time management and workload prioritisation skills
* Understand clinical governance and risk management
* Awareness of current medicines Management Agendas
* Knowledge of audit and research
* Demonstrate accountability for delivering professional expertise and direct service provision
* Previous Work within patient facing role
* Understanding of GMS contracts and Medicines Management Incentive Schemes
* Experience of NHS IT Systems.
Other
* Self-Motivation
* Adaptable
* Willingness and ability to move between practice sites
* Safeguarding adult and children
* Immunisation status
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceWithin band 4-5 depending on experience
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