Position Summary
The Crane Service Technician is a front‑line employee with direct customer contact. In addition to technical skills, people skills are vital for effective customer relationship management and decision making.
Job Duties
* Perform on site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
* Perform planned maintenance and repairs on all types of crane & hoist systems.
* Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekend availability.
* Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures, and establish the necessary repairs utilizing visual inspections, testing procedures and the appropriate testing equipment.
* Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other codes or regulations pertaining to our crane service industry; be able to obtain specific regulations if requested.
* Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
* Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead forms.
* Review all repairs performed with the customer, obtain their signature on the daily service report indicating acceptance of proper and completed work.
* Maintain all company equipment and tools in compliance with the manufacturer’s recommendations and certifications (vehicles, forklifts, man lifts, operating machinery).
* Keep a proper stock level of inventory and line stock items on the service vehicle.
* Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
* Maintain a professional appearance and image at all times.
* Maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor.
* Exhibit excellent people skills to communicate with inter‑company personnel and customers, promoting excellent customer relationships at all times.
* Maintain the Quality Assurance Standards.
* Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
* Keep training assignments current.
* Perform other duties as assigned.
Education
A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program.
Experience and Skills
* At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience.
* Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
* Valid driver’s license in good standing that meets company requirements.
* Heavy lifting/pulling (minimum 75 lbs.) is generally a part of this type of work and because of the nature of the duties.
* Ability to work at heights greater than six feet from the ground.
* Service technicians’ standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required to meet customer needs.
* Minimal travel required.
* Requires solid written and verbal communication skills.
* Demonstrated mechanical aptitude.
* Strong analytical, conceptual and planning skills are required.
* Excellent math skills and overall PC literacy (Microsoft Office) are required.
* Must be detail oriented, self‑motivated and disciplined with the ability to multi‑task.
* Must successfully complete a criminal background check, physical, drug screen and E‑verify.
The Mazzella Way
Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance and more.
Benefits
* Team‑oriented environment
* A real work‑life balance
* Growth and development opportunities including a lifelong learning career path
* Humble, hungry, smart culture
* Market competitive salaries
* Benefits & health insurance
* Free virtual doctor visits with $0 copay (Teledoc)
* Tuition reimbursement
* Technician service vehicle provided
* PPE and power tools provided
Core Values
Safe‑personal commitment to all stakeholder’s well‑being; purposeful control of risk.
Lifelong learner – routinely acquire new skills and capabilities that bring value.
Humble – lack excessive ego or concerns about status; emphasize the team over self.
Hungry – always looking for more, self‑motivated and diligent; do more than just get by, committed.
Smart – common sense about people, good judgement and intuition about their impact on group dynamics.
EOE Statement
EOE/Drug Free Workplace
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