Job Description
Job Title: Dynamics 365 CRM Solution Architect
Overview:
We are seeking a highly experienced Dynamics 365 CRM Solution Architect with 16+ years of enterprise CRM and cloud solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions.
You will own the solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead CRM integrations, ensuring robust API patterns, middleware orchestration, and end-to-end data flow consistency.
Key Responsibilities:
Lead solution architecture and technical design for Dynamics 365 CRM, including Customer Insights, Customer Service, and Sales
Architect enterprise-grade integration patterns across Azure, Dataverse, REST APIs, ESB/middleware, and external systems
Design and optimize Customer Insights ingestion pipelines, unification rules, segmentation models, and predictive analytics
Define CRM data models, automation, and business process flows across Sales and Service
Oversee delivery teams, perform code/design reviews, and enforce architectural and integration best practices
Build enterprise automations using Power Automate, Azure Functions, and custom connectors
Collaborate with stakeholders to translate business requirements into scalable technical solutions
Drive AI/ML adoption using AI Builder, Azure Cognitive Services, and customer intelligence features
Support governance, DevOps, CI/CD, environment strategy, and performance optimization
Serve as the SME for CRM strategy, integration frameworks, roadmap planning, and platform evolution
Required Experience & Skills:
Nice to Have:
Microsoft certification: PL-900 (Power Platform Fundamentals) or equivalent
Experience with Microsoft Fabric and advanced Customer Insights real-time analytics