Key Account Programme Manager – Fletcher Group
Location(s): Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton and Cambridge. Hybrid working available.
Role Overview: Are you a commercially minded relationship-builder who thrives on creating impact? We’re looking for a Key Account Programme Manager to lead the delivery and ongoing evolution of our key account programme – at the heart of how we engage with some of our most valued clients, referrers, and partners.
Why Join Us:
* A chance to shape and lead a critical growth initiative in a purpose‑led law firm.
* A collaborative, supportive culture focused on performance, insight, and care.
* Hybrid working and flexibility.
* Opportunities to work closely with leadership and make a real impact on client experience and loyalty.
* The satisfaction of contributing to work that helps people rebuild after life‑changing events.
In Return Fletchers Offers:
* 35‑hour working week.
* Bonus scheme (subject to targets being met).
* 35 days holiday a year including bank holidays and Christmas closure; option to purchase up to 3 extra days per year and increase to 3 days after 5, 7, and 9 years of employment.
* Pension scheme with tax‑efficient salary sacrifice option.
* Life assurance policy.
* Medicash policy to cover some dental, optical and other medical expenses.
* Company sick pay.
* Enhanced maternity, paternity and IVF schemes.
* Varied calendar of funded company social events.
* Monthly voucher awards for winning nominees.
* A genuinely supportive and friendly culture.
Main Responsibilities:
* Programme Management & Strategy: Lead and evolve the firm’s key account management programme; establish account tiering models, governance processes, clear success measures; coordinate cross‑functional input to account planning, delivery and review.
* Account Planning & Relationship Development: Develop and maintain account plans for priority referrers; work with partners and service teams to deepen relationships and identify opportunities for value‑added support or growth; coordinate relationship mapping, engagement tracking and strategic planning for each account.
* Client Listening & Insight: Lead or support client listening initiatives including surveys, feedback interviews or pulse checks; analyse feedback and market intelligence to identify opportunities to improve service, add value and inform firm‑wide strategy; present account insights to senior stakeholders and teams to support continuous improvement.
* Collaboration & Internal Engagement: Work with legal, operational and marketing teams to ensure consistent and high‑quality delivery for key accounts; act as the link between external relationship activity and internal business planning; support development of relationship behaviours and account leadership skills within the wider team; support the market‑facing lawyer model by providing tools, structure and reporting to help lawyers plan and track their external engagement, relationship development and thought leadership activity.
* In‑Market Engagement: Support in‑market activity including events, networking, roundtables or thought leadership aimed at key account audiences; identify opportunities to raise the profile of our firm and key people within priority sectors or referrer networks; represent the business externally and feed market insights back into the programme.
Essential Skills And Experience:
* Proven experience in key account management, client relationship management or partnership development.
* Ability to work with senior stakeholders and build credibility with legal or professional services teams.
* Strong project management, stakeholder coordination and communication skills.
* Commercial awareness and an understanding of relationship‑driven growth.
* A collaborative mindset with the ability to work across teams and disciplines.
Desirable Skills And Experience:
* Experience in legal, healthcare or another regulated service environment.
* Familiarity with key account planning frameworks or tools.
* Experience with CRM systems, client feedback platforms or pipeline reporting.
* Knowledge of clinical negligence, serious injury or Court of Protection sectors.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Group:
Fletchers is a fast‑growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group with ambitious plans for continued growth and innovation.
We aspire to be the best place to work in the legal sector.
Our workplace culture is inclusive, informal and supportive, with a strong focus on colleague wellbeing and happiness. We value hybrid and flexible working arrangements that balance work‑from‑home with time in modern offices.
At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting a career or aiming for leadership, a clear path through apprenticeships, professional qualifications, senior roles and partnership is available.
We seek challenging, high‑quality legal work and invest in development, with many colleagues working toward qualifications. We reward those who help build our success and live our values through a benefits package that grows with you.
Join us and be part of a law firm that’s not only growing but redefining the meaning of working in legal services.
Fletchers Group is an inclusive employer with a diverse workforce and is proud of its work on the Disability Confident scheme. We sign up to other diversity standards to reflect our ethos.
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