Department:
Developer Services Salary (£): £,- £, Project Coordinator
What do you get if you cross an award winning, innovative, water company and over dedicated team members? Our Developer Services team of course! If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Come and see why we’re st in the country for DMEX (Developer Services Customer Experience measure). This isn’t achieved by accident; we have a team committed to doing the right thing by our customers and delivering for them. You’ll soon see it’s because of our amazing team that we sit at the top and you could be a part of that!
We’re looking for a Project Co-ordinator to join us in our Coventryheadquarters to be wholly accountable for managing the Developer / Customer through the end-to-end design journey, making sure their needs are established, understood and managed effectively.
EVERYTHING YOU NEED TO KNOW
In this role you’ll be the single point of contact for the design journey, making sure the customer is proactively kept informed as well as providing clear advice – technical and logistical.
You’ll make sure that the designs meet all regulatory and statutory requirements and are delivered to customers with excellent service at all times.
The role undertakes all activities required, from application receipt to contractor administration and liaison in order to successfully deliver a right first-time design.
You’ll pick up applications from Developers to get a new water supply to their site whilst working with internal stakeholders to issue a response within our service level agreement (SLAs).
You’ll measure compliance within SLA’s while ensuring that these timescales meet the customer’s needs and take appropriate action to remedy when necessary.
You’ll drive performance improvements and keep accurate and auditable records that allow us to meet our D-MEX requirements (Developer Services measure of experience to customers).
WHAT YOU’LL BRING TO THE ROLE
Do you have good IT skills and (including Microsoft Excel, SAP and GISST) and the ability to self-manage and prioritise a conflicting work schedule?
You’ll need to build great customer relationships so having a background in a customer focussed world would be beneficial.
You’re a quick thinker and able to work on the spot.
We’re looking for you to have a customer focused mindset. You’ll be well organised and reliable with a positive and enthusiastic approach.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
1. days holiday + bank holidays (and the ability to buy/ sell up to days per year)
2. Annual bonus scheme (of up to £, per annum based on company performance)
3. Leading pension scheme – we will double your contribution (up to % when you contribute
4. Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
5. Dedicated training and development with our ‘Academy’
6. Electric vehicle scheme and retail offers
7. Family friendly policies (including, a year off paid for any maternity and adoption leave)
8. Two volunteering days per year