Job Description
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.
Role: Service Centre Consultant
Division: Business Banking Service Centre (BBSC)
Location: Lloyds Banking Group, Teviot House, Edinburgh, EH12 9ZA
Pay rate: 14.02 per hour
Contract: Temporary
Start Date: 25th November 2025
Hours: Full time, 35 hours per week
Business Operational Hours: 8am-6pm Monday to Friday and 9am-2pm Saturdays (1 Saturday every 6 weeks)
Hybrid working available after successful completion of training (up to 3 days working from home)
Training: Full time for 5 weeks.
As a Service Centre Consultant, you'll deliver exceptional customer service by resolving payments, managing mandates, addressing online queries, and handling complex issues with professionalism and empathy. This telephony-based role offers an excellent opportunity to boost your career in a friendly and supportive environment.
Key Responsibilities:
*Provide first-class customer service by taking ownership of customer queries and delivering tailored solutions.
*Handle a wide range of customer calls, including payments, day-to-day banking, mandates, and complex inquiries.
*Build rapport quickly and ensure a seamless customer experience.
*Demonstrate sensitivity and professionalism when resolving issues, ensuring customer satisfaction.
*Learn processes and best practices during a comprehensive 5-week induction training program.
*Act with diligence to continuously improve the customer experience.
Requirements:
*Proven experience in customer service, with excellent communication and interpersonal skills.
*A strong desire to prioritize customer needs and demonstrate compassion when resolving queries.
*Confidence in managing customer interactions in a professional and empathetic manner.
*You'll be equally able to resolve queries over the phone or on a PC.
*Ability to quickly learn new processes and adapt to change.
*Comfortable using AI tools and digital platforms to enhance customer service delivery.
Selection Process:
* Screening call with your BA representative
* Online registration (personal details, career history, CV upload, and relevant questions)
* Situational behavioural/judgement testing (11 questions)
* One-way competency-based interview (6 questions via video link)
* Pre-offer and vetting process
Ready to make a difference? Apply now and join us in delivering exceptional service to our customers!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.