About the Role
We are currently looking for 2x Quality Assurance Managers to join the Quality team to work across all functions of our business and contribute to shaping the future of the rail industry in the UK and beyond. Within this role you’ll be responsible for ensuring customer requirements, legal/contractual requirements and Hitachi Rail processes are incorporated in the business approach and processes; by providing professional and effective Quality Assurance leadership across the Hitachi Rail Functions.
This is a hybrid role working a minimum of two days per week from one of our London based sites and may involve some travel within the UK.
Responsibilities
* Define and set up the Quality plans and Quality deliverables in phase of bids, projects or products
* Support the Hitachi Rail Quality Audit schedule and Supplier Quality Audits when required
* Support Customer Satisfaction surveys and drive resulting actions to help us improve
* Proactively identify opportunities for improvement and reducing the cost of poor quality
* Preparing monthly Quality statistics, trend analysis and improvement opportunities for Hitachi Rail Quality in the form of Quality Advices and QA dashboards
* Support Supplier Quality performance monitoring and management in conjunction with procurement
* Attend and present salient information at weekly and monthly contract/project reviews including customer meetings to present Quality trends and OTIS (opportunities, threats, Issues & Success)
* Facilitate & coach on Root Cause Analysis activities across a wide range of topics on the project
* Support local and corporate Business Improvement initiatives and programs; and cultivate continual improvement
* Provide quality support and maintain an effective operational relationship between Hitachi Rail stakeholders including clients, consortiums, subcontractors, suppliers and the project team.
Technical Skills
* Quality Management & Auditing
* Root Cause Analysis
* Quality tools and techniques
* Microsoft Office Suite, databases, and scheduling tools
* Excellent communication and relationship building skills
Human Skills
* Strong communicator
* Adept at working at pace
* Dynamic and energetic
Experience Required
* Quality Assurance/Quality Control Management
* Auditing and process development
* Demonstrable experience in management of teams and contractors
* Change Management
* Process improvement
* Good understanding of ISO 9001:2015
Qualifications
* QC I Member or Practitioner
* Graduate with relevant Quality or engineering discipline or HNC/HND level in an Engineering related discipline.
* Quality Auditor
Benefits & Flexibility
We are committed to giving you opportunities to be your best. We offer market leading training, development and experiences, as well as flexibility to work part time hours, job sharing, home working, or flexible start and finish times. We are an equal opportunity employer and an inclusive environment.
Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details refer to the UK Government website.
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