Part-Time | 3 Days Per Week
6-9 Month Fixed-Term Contract (Maternity Cover)
08:00-17:00
£30,000 Pro Rata (£18,000 for 3 Days)
Parking Available
An established property developer is seeking an organised, proactive, and customer‑focused Office & Customer Support Manager to lead customer care, snagging coordination, and office administration across multiple development sites. This is a key role acting as the main point of contact for homeowners, while also supporting senior leadership with office management, block management, and budgeting administration.
The successful candidate will play a vital role in ensuring a smooth customer journey from handover through to site completion, maintaining consistently high standards of service and professionalism.
About You
We're looking for someone who is:
Highly organised, detail‑focused, and proactive.
Exceptional in customer service, both written and verbal.
Confident liaising with homeowners, contractors, Site Managers, and senior stakeholders.
Able to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office and Excel (SharePoint and Xero experience is advantageous).
Experienced in customer care, property, construction, or residential development (desirable but not essential).Key Responsibilities
Customer Support & Aftercare
Act as the primary contact for homeowners, providing prompt and professional communication via phone and email.
Log, track, and manage all customer care and snagging issues, providing regular updates to customers.
Upload and maintain snagging information on SharePoint, ensuring contractor progress is recorded accurately.
Liaise with contractors and Site Managers regarding snagging works, completion dates, and feedback.
Attend customer care meetings, producing weekly snagging status reports.
Manage customer complaints, ensuring timely escalation and resolution.
Provide accurate product and service information to homeowners.Site & Operational Support
Attend development sites for homeowner meetings and to review completion progress.
Support plot snagging inspections when required.
Arrange refuse deliveries/collections for sites.
Manage postal address registrations.Office & Administrative Management
Provide administrative support to Directors, including assistance with block management and budget preparation.
Assist with preparing monthly Board papers and take minutes at DTM and Board meetings.
Manage Xero invoice processing, ensuring customer care and office invoices are approved for payment.
Maintain and organise land pass‑back files.
Assist with digital filing of legal documents, plans, and planning consents.
Oversee office housekeeping, cleaning schedules, stationery orders, and general maintenance.
Manage boardroom bookings and support the organisation and hospitality of meetings.General Office Management
Welcome and assist visitors professionally.
Screen and direct incoming calls or update the call‑handling service with staff information.
Support Directors with administrative tasks, document production, and legal document coordination.
Organise Board meetings, including arranging external meeting rooms and hospitality.
Maintain digital and physical filing systems.
Manage cleaning schedules and overall office upkeep.
Order office supplies and manage online purchasing.Customer Support (Enhanced)
Ensure all customer care queries are handled promptly and professionally.
Attend site monthly to review build progress and meet homeowners when required.
Upload and update snagging information and contractor completions.
Liaise with contractors to confirm completion dates and outstanding works.
Generate weekly snagging and customer care reports.
Arrange site refuse deliveries and handle postal address registrations.
Work collaboratively with Site Managers to communicate snagging needs and customer feedback.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website