Customer Experience Specialist
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team. This is an office-based role offering flexible working patterns.
The Role
You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
* Handle customer queries efficiently and professionally
* Provide accurate information and resolve issues first time
* Update customer records using internal systems
* Follow set processes, quality standards, and compliance requirements
* Work collaboratively as part of a supportive team
* Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
* Previous customer service or contact centre experience preferred
* Strong communication and listening skills
* Confident using computers and multiple systems
* Customer-focused with a positive and professional approach
* Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patter...