Transportation Representative, Transportation Representative
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners. To our delivery partners, you ARE Amazon. L2 Associates are expected to identify delivery partner concerns, troubleshoot issues, and provide process improvement suggestions.
Summary of Responsibilities
1. Effectively communicate in a clear and professional manner at all times
2. Provide and expedite prompt and efficient service to Amazon customers and delivery partners
3. Manage sensitive cases by reporting up the escalation matrix
4. Demonstrate excellent time-management skills
5. Maintain or exceed targeted performance metrics
6. Actively seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
Qualitative Requirements
* Graduation in any specialization from a recognized university
* Excellent communication skills (written and verbal)
* Ability to communicate correctly and clearly with all customers
* Good comprehension skills – ability to understand and articulate customer issues
* Ability to concentrate and follow customer issues without distraction
* Work successfully in a team environment as well as independently
* Familiarity with Windows XP, Microsoft Outlook, Word, and Internet Explorer
* Excellent typing skills
* Ability to navigate websites successfully
* Proficient with email applications
PREFERRED QUALIFICATIONS
* Logistics background and experience in a similar role
* Proficiency in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, please visit this link for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
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