Job Description
Sterling Personnel is currently recruiting for a Network Service Co-ordinator on behalf of our client based in Southampton.
Summary of Position:
Due to continued growth and expansion, we are looking for a Network Service Co-ordinator to join our client's successful team. With offices in Hampshire, Hertfordshire, and Cambridgeshire, the client designs, installs and maintains business telecommunication solutions, document solutions and IT support for customers throughout the UK.
Duties:
The main objective of the role is to manage the supply of network services to the client and maintain good relationships and process with suppliers and colleagues to ensure a smooth transition.
This includes,
* Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety of internal and external systems
* Informing customers of new and ongoing orders via telephone and email
* Updating customers with fault progress and timescales regularly
* Ensure all internal systems are updated with the provision changes
Competencies Required:
* Time Management Skills
* Excellent customer service skills
* Be able to work within a team as well as on own initiative
* Be able to adapt to change
* Excellent telephone technique and manner
Experience & Training:
* An understanding of PSTN, ISDN, Broadband, SIP
* An understanding of Ethernet Technologies desirable
* An understanding of PBX / Hosted telephone systems (Cloud)
* Experience using WLR ordering portal
Benefits:
* Competitive salary
* 23 days holiday (moving to 26 with service)
* Pension
* Death In Service Insurance
* Health Insurance
* Employee Assistance Programme
* Free treats and refreshments
* Modern Offices
* Free Parking
* Fun Team Events
* Perkbox
* Development and training support
Ideal Candidate:
* You are confident on the phone.
* You enjoy multi-tasking and troubleshooting.
* You are organised and self-motivated.
* You have a can-do attitude and a pro-active & practical approach to your work.
* You treat client experience with the upmost importance.
* You enjoy working in a team and are happy to help & learn about other teams in the business.
Salary: £25,000 - £35,000 per annum depending on experience.
Job Types: Full-time, Permanent
The client will be looking to start the interview process as soon as possible.
If interested, please apply online, call 01332 215670 or text ‘NetworkServ’ to 07859 87353