Robert Half has partnered with a leading services business to recruit for an OTC Process Associate.
Location: Liverpool
Contract type: Permanent
We're seeking an organised and proactive OTC Process Associate to join a growing shared services team. This role will focus on order-to-cash activities, ensuring accurate invoicing, timely cash collection, and strong client account management. It also offers opportunities to rotate across other finance functions, providing excellent career development.
Key Responsibilities
1. Maintain and update client master data accurately.
2. Oversee credit control processes, including credit assessments.
3. Manage collections by contacting customers and resolving overdue accounts.
4. Process customer invoices, credit notes, and payment allocations.
5. Investigate and resolve aged debt and unapplied cash issues.
6. Support month-end close with reporting and data for cash flow forecasting.
7. Handle client queries promptly to minimise cash collection delays.
8. Ensure compliance with internal controls and policies.
9. Collaborate effectively with internal teams and external stakeholders.
Skills & Experience
10. Previous experience in credit control, collections, or accounts receivable.
11. Knowledge of debt management and credit control processes.
12. Strong analytical and problem-solving skills.
13. Excellent organisational skills and attention to detail.
14. Strong communication skills and confidence in building stakeholder relationships.
15. Proactive, adaptable, and eager to learn.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.