Customer Service Representative, Guildford
Client: Atlas Recruitment Group Ltd
Location: Guildford, United Kingdom
Job Category: Other
-
EU work permit required: Yes
Job Views: 1
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Customer Services Executive
Location: Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Working hours: Mon – Friday – 37.5 hrs per week (either 8.30 – 5.00pm or 9.00am – 5.30pm shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. The role involves providing excellent customer operational service, managing requests and issues, and involvement in dispatch.
Duties and Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Regularly check job progress to meet service level agreements.
* Provide phone support to engineers in the field.
* Work towards department KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage mailboxes effectively.
* Schedule and allocate engineer’s work efficiently, ensuring proper skill utilization and adherence to H&S policies.
* Handle travel arrangements and hotel bookings, managing costs effectively.
* Raise job numbers for service installs and future work, updating the company database.
* Keep spreadsheets updated with machine details and address changes.
* Communicate work schedules to engineers and maintain feedback with the team leader.
#J-18808-Ljbffr