Community Team Member
Contract Type: Permanent
Full Time, 08:00 - 17:00
Are you passionate about delivering exceptional customer experiences? If so, we have an exciting opportunity for you to become a founding member of our Customer Experience Community team at a brand-new office in Leeds!
As a Community Team Member, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for our vibrant community.
Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone.
Ensure front-of-house areas are always presented to perfection.
Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community.
Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders.
Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary.
Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements.
Respond to telephone and email inquiries professionally, ensuring follow-ups as required.
Experience in customer experience, hospitality, or a related field.
Strong relationship-building skills and a knack for complaint resolution.
Proficiency in social media engagement and community outreach.
Excellent telephone etiquette and email communication skills.
A proactive approach to property management and concierge services.
Office Angels is an employment agency. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. Office Angels is an employment agency and business. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.