We are looking for a warm, welcoming, and proactive Spa Reception Host & Memberships Coordinator to join a multi-award-winning Hotel and Spa. This combined role operates at the heart of a luxury spa and membership program, where you will be instrumental in delivering exceptional guest experiences and managing our exclusive membership services.
This dual role combines the responsibilities of hosting spa guests and managing a House Spa membership program. You will be the first point of contact for guests and members, delivering a personal and memorable service from arrival to departure.
Your key responsibilities will include:
-Guest Experience
-Providing a warm welcome, efficiently handling check-ins, check-outs, and guest inquiries.
-Managing reservations, processing payments, and coordinating guest needs.
-Assisting with guest transportation around the estate, as required.
-Membership Management
-Overseeing member enrolments, renewals, and maintaining accurate records.
-Organising and hosting member-exclusive events, fostering positive member relationships.
-Coordinating with the marketing team to promote membership offers and track engagement.
-Administrative Duties
-Maintaining a well-organised membership database and guest records.
-Generating reports on membership sales and engagement metrics.
-Liaising with other departments to ensure consistent and high-quality service delivery.
About You
We are looking for someone who is
-Passionate about hospitality and creating exceptional guest experiences.
-Confident in managing both reception duties and membership administration.
-A natural communicator with strong interpersonal skills.
-Organised, efficient, and capable of multitasking in a dynamic environment.
-Experienced in guest services, reception, or membership coordination (preferably in a luxury setting).
-Familiar with CRM systems and comfortable with basic administration tasks.
You will work 40 hours per week on a permanent contract, including weekends and evenings. Uniforms and meals on duty are provided. Due to our rural location, your own transport is essential.
INDLP