About Greystar
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Student Wellbeing Manager is responsible for fostering a positive and supportive environment by delivering on-site welfare support to employees, building a strong sense of community, and leading wellbeing initiatives. This role involves developing and maintaining a comprehensive Welfare Guide, providing regular on-site training sessions on mental health and wellbeing, and acting as a key point of contact for welfare concerns. Additionally, the Welfare Manager supports the broader management team with day-to-day operational tasks to ensure the smooth running of the site.
Job Description
Key Role Responsibilities
Student Support & Welfare Management
* Provide direct support to students facing mental health or welfare challenges.
* Signpost students to appropriate external services (e.g., university support, GPs, counselling, charities).
* Lead on debt-related conversations where necessary, offer personal support, and manage documentation packs.
* Act as first point of contact for welfare-related incidents, escalating when appropriate.
* Maintain accurate, confidential welfare case records in line with safeguarding and GDPR requirements.
Programs & Events
* Deliver a structured wellbeing events programme aligned with the student lifecycle.
* Run events focused on mental health, budgeting, social connection, and personal development.
* Engage external contractors, charities, and wellbeing partners to enhance programmes.
* Monitor participation and feedback to continuously improve the wellbeing calendar.
Community Building
* Improve resident communication through wellbeing updates, and digital channels.
* Host flat meetings, mediate disputes, and support students in conflict resolution.
* Foster an inclusive community and promote peer-to-peer support initiatives (e.g., buddy schemes, cultural integration).
* Encourage shared responsibility for cleanliness, respectful co-living, and positive community standards.
Operational Support
* Work as part of the property team, supporting and respecting colleagues to deliver exceptional resident living.
* Support the creation of a positive, memorable experience for residents.
* Deliver customer service front-of-house, anticipating and exceeding resident expectations.
* Respond positively to customer queries and complaints, undertaking appropriate action in line with company procedures.
* Support and attend property-wide events and community activities.
* Conduct regular community walks and room inspections to identify early wellbeing or hygiene concerns.
* Advise students on cleanliness and hygiene standards, encouraging healthy living habits to reduce the likelihood of pest or health problems.
* Support incident management outside direct welfare (e.g., behavioural issues, disputes).
* Act as a role model by demonstrating company values at all times.
* Actively interact with residents to proactively improve service delivery and welfare awareness.
* Participate, where required, in the on-call rota to provide out-of-hours emergency support for the community.
* Develop policy and procedures that can standardise the wellbeing approach across the city with wider effects at Greystar level.
* Develop and maintain external relationships with providers and charities to establish a support network for students.
* Develop and deploy training programmes for operational team members, to ensure compliance with signposting, welfare response and community engagement.
Training & Resources
* Develop and maintain a Welfare Guide outlining responses to welfare scenarios and escalation pathways.
* Deliver welfare awareness training to on-site staff, ensuring confidence in basic protocols.
* Arrange or provide local training (e.g., safeguarding refreshers, cultural awareness, wellbeing first aid) to reduce reliance on external options.
* Stay up to date with local student wellbeing networks, charities, and referral partners.
About You
Knowledge & Qualifications
* Good level of general education.
* Fluent English verbal and written communication skills.
* Proficient in Microsoft Office (Word, Excel, Outlook) and confident in using databases or booking systems (training provided on in-house systems).
* Excellent organisational skills, with the ability to manage multiple cases and initiatives.
* Emotionally intelligent, compassionate, and highly resilient.
* Strong experience in a wellbeing, safeguarding, or mental health-related leadership role.
* Self and culturally aware, able to adapt relationship-building, communication, and negotiation skills to suit diverse audiences.
* Demonstrable experience working with young adults, ideally within higher education or student accommodation.
* Significant experience managing and supporting individuals with complex mental health needs or trauma.
* Understanding of debt management processes and awareness of support services (training provided).
* Knowledge of relevant legislation, including GDPR, The Care Act, Prevent Duty, and mental capacity frameworks.
* A strong team player, but also capable of working autonomously and taking ownership.
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