We're looking for a proactive and customer-focused individual to join our EPR programme, as an EPR Infrastructure Engineer.
Reporting to the EPR Infrastructure Lead, the successful candidate will be responsible for supporting the delivery of end user computing equipment and networking infrastructure to ensure that our Oracle EPR meets the varied needs of our client base.
They will use problem-solving skills to tackle technical issues across a range of devices and systems, supporting staff throughout the Trusts we support. They will help ensure every user receives a smooth and positive experience when accessing the Oracle EPR and wider ICT Services.
Main duties of the job
The post holder will help to define the required numbers of various standard end user devices in clinical areas. Subsequently, they will undertake the deployment of these to the Trusts and provide face to face and remote 2nd line level technical support and manage EPR-related ICT incidents and service requests.
They will have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment and software throughout the organisation.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and experience a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance.
At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.
Company Benefits
* Employee Assistance Programme
* Vivup staff benefits platform
* Enhanced maternity pay
* Generous annual leave package
* Access to staff networks
* Volunteer leave
* Buy and sell annual leave option
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job responsibilities
Undertake surveys of the existing equipment in clinical areas, noting the availability of power and network outlets and how this might change with the move to Oracle EPR.
Provide second-line support, including the analysis and diagnosis of complex hardware and software problems.
Install and configure IT hardware, software, and peripheral devices.
Take ownership of customer issues through to resolution.
Networking support and troubleshooting, including patching and maintenance of switches and routers.
Remotely support end-user estate using industry recognised software.
Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.
Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards.
Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.
Respond to changes in priorities that may be required, to adjust/interrupt planned schedules.
Communicate complicated, difficult to explain ICT issues to non-technical staff/suppliers and associated peer groups.
The post holder will be available to travel between sites in Warwickshire as and when needed.
To provide out of hours technical assistance if needed
Person Specification
What we are looking for in our people
* Developed and demonstrable skills and knowledge in network Troubleshooting
* Developed and demonstrable skills and knowledge in Hardware & Software installation Troubleshooting
* Developed and demonstrable skills and knowledge in Active Directory knowledge
Experience
* Substantial proven experience in an ICT technical support environment.
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