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Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
THIS IS A CIRENCESTER BASED ROLE AND REQUIRES CANDIDATES TO BE ABLE TO WORK FROM OUR OFFICE THERE.
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
When you work with us, you’ll also be joining Havas CX – an international group
dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful .
But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entreprenial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Be curious
Spot connections and behaviours, look for trends and consider new perspectives. Found
something fascinating? Shout about it to inspire others. Be the first to seek out new tech or
the latest innovation to open up new opportunities.
Be brave
Put yourself out there – rise, rally and relish the challenge. When you give it everything
you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take
responsibility for successes and learn from failures and move on!
Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the
creative bar – constantly think how and where you can add value and creativity – its not just
down to the Creatives! Know your client’s world and be an expert in your own. Love what
you do, be proud and enjoy every achievement.
Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to
inspire, produce and sell big ideas. Champion the work, the team and yourself.
Be open to having your thinking tested. Know where you can help and when you need help.
Pitch up, play your part, trust each other and the process. Go for win-win every time.
Role - Technical Project Manager
Reporting Into - Head of Tech and Data
Responsibilities
• You will be a member of the helia Technology team responsible for managing the
development and delivery of Digital Interactive Marketing Technology-based projects to our clients. You will use your experience and know-how to work with creative and development teams to estimate projects costs and ensure projects are managed to budget, on time and compliant with Havas’ policies, procedures and technical standards.
• The applications include Campaign Web and App based experiences deployed to
support loyalty and CRM experiences across touchpoints and channels.
• Work with Systems Analysts, developers, creatives CX designers and client services to scope and estimate the cost and delivery schedule of proposed projects.
• Plan and manage the delivery of digital interactive CX projects across martech platforms and cloud hosting environments.
• You will typically have 5 or 6 smaller projects under management but could also be called upon to manage larger projects and change requests which have a delivery schedule of a year or longer.
• Liaise with systems analysts, developers, creatives CX designers and testers to ensure solutions are defined, coded and tested according to current Quality Management process.
• Identify project-based risks and mitigation.
• Manage accurate and timely communications of project status to clients and client service teams as required.
Quality Management and Technical Compliance.
• Participate in supplier service reviews with clients as required.
• Ensure ISO9001 compliance for all development projects.
• Monitor compliance with use of agreed helia tech stack
• Be organised. Enjoy managing projects of varying complexity and impact.
• Be an engineer. Understand how systems are put together and reflect this knowledge in accurate plans.
• Be conscientious. Take responsibility for the tasks you have committed to complete and ensure they are delivered to the satisfaction of stakeholders.
• Communicate. Let the team around you know how they’re performing and let them tell you what is going well and not so well.
• Enthusiasm and energy to deliver multiple projects at the same time.
• Knowledge of delivery of complex interactive customer experience systems across platforms.
• Ability to use software associated with managing projects effectively.
#LI-TG1
Contract Type :
Permanent
Description
:
Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
THIS IS A CIRENCESTER BASED ROLE AND REQUIRES CANDIDATES TO BE ABLE TO WORK FROM OUR OFFICE THERE.
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
18 countries, 1,200+ people, 25 Villages.
When you work with us, you’ll also be joining Havas CX – an international group
dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful .
But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entreprenial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Be curious
Spot connections and behaviours, look for trends and consider new perspectives. Found
something fascinating? Shout about it to inspire others. Be the first to seek out new tech or
the latest innovation to open up new opportunities.
Be brave
Put yourself out there – rise, rally and relish the challenge. When you give it everything
you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take
responsibility for successes and learn from failures and move on!
Be ambitious
Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the
creative bar – constantly think how and where you can add value and creativity – its not just
down to the Creatives! Know your client’s world and be an expert in your own. Love what
you do, be proud and enjoy every achievement.
Be passionate
Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to
inspire, produce and sell big ideas. Champion the work, the team and yourself.
Be collaborative
Be open to having your thinking tested. Know where you can help and when you need help.
Pitch up, play your part, trust each other and the process. Go for win-win every time.
Role - Technical Project Manager
Reporting Into - Head of Tech and Data
Responsibilities
• You will be a member of the helia Technology team responsible for managing the
development and delivery of Digital Interactive Marketing Technology-based projects to our clients. You will use your experience and know-how to work with creative and development teams to estimate projects costs and ensure projects are managed to budget, on time and compliant with Havas’ policies, procedures and technical standards.
• The applications include Campaign Web and App based experiences deployed to
support loyalty and CRM experiences across touchpoints and channels.
• Project Management
• Work with Systems Analysts, developers, creatives CX designers and client services to scope and estimate the cost and delivery schedule of proposed projects.
• Plan and manage the delivery of digital interactive CX projects across martech platforms and cloud hosting environments.
• You will typically have 5 or 6 smaller projects under management but could also be called upon to manage larger projects and change requests which have a delivery schedule of a year or longer.
• Liaise with systems analysts, developers, creatives CX designers and testers to ensure solutions are defined, coded and tested according to current Quality Management process.
• Identify project-based risks and mitigation.
• Manage accurate and timely communications of project status to clients and client service teams as required.
Quality Management and Technical Compliance.
• Participate in supplier service reviews with clients as required.
• Ensure ISO9001 compliance for all development projects.
• Monitor compliance with use of agreed helia tech stack
Attributes/Competencies
• Be organised. Enjoy managing projects of varying complexity and impact.
• Be an engineer. Understand how systems are put together and reflect this knowledge in accurate plans.
• Be conscientious. Take responsibility for the tasks you have committed to complete and ensure they are delivered to the satisfaction of stakeholders.
• Communicate. Let the team around you know how they’re performing and let them tell you what is going well and not so well.
• Enthusiasm and energy to deliver multiple projects at the same time.
• Knowledge of delivery of complex interactive customer experience systems across platforms.
• Strong project management skills.
• Ability to use software associated with managing projects effectively.
#LI-TG1
Contract Type :
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
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