Overview
Role: Assistant Service Coordinator (Electrical & Fire)
Location: Erith Office
Hours: Monday - Friday, 8:00 am - 5:00 pm (1-hour unpaid lunch)
Salary: DOE, up to £26k
Benefits: 24 days holiday (excluding bank holidays), NEST pension, company laptop
Start: Immediate start available
Role Overview
We are seeking a proactive and organised Assistant Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.
The role will include attendance at on-site and team meetings with clients in line with contractual obligations.
Responsibilities
* Assist in coordinating electrical and fire service contracts and schedules.
* Support the lead administrator coordinator, electrical contracts managers, and QS lead engineer.
* Manage service schedules, compliance documentation, and client communications.
* Attend on-site and team meetings with clients as required by contracts.
Education & Qualifications
* GCSEs or equivalent, including English and Maths (minimum).
* NVQ Level 2/3 in Business Administration (desirable).
* Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.
Experience
* 3+ years administrative experience, ideally in a technical, engineering, or construction environment.
* Prior experience in the fire safety or electrical services industry (highly desirable).
* Experience coordinating service schedules, engineer diaries, and customer appointments.
* Familiarity with reactive maintenance, planned preventive maintenance (PPM), and compliance documentation is preferable.
Skills & Knowledge
* Strong organisational and multitasking skills with the ability to manage multiple jobs, engineers, and deadlines.
* Proficiency in MS Office (Outlook, Word, Excel, Teams).
* Experience with CAFM/industry software (e.g., IBMS, Joblogic, Clik, or similar).
* Understanding of fire alarm, emergency lighting, and electrical testing processes (desirable).
* Knowledge of compliance documentation such as Fire Alarm Certificates, EICRs, etc.
Communication & Interpersonal
* Excellent verbal and written communication skills, with a professional and customer-facing approach.
* Confident liaising with clients, suppliers, engineers, and management.
* Ability to work under pressure, manage urgent requests, and prioritise effectively.
To apply please send a copy of your CV in reply to this email.
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