We are seeking a professional and motivated IT Support Officer to provide high‑quality first‑line support and contribute to the smooth operation of our IT services during a period of increased demand and digital transformation. This role offers valuable experience for an early‑career IT professional looking to develop skills across Microsoft 365, service desk operations, and general IT support.
Key responsibilities
* Deliver first‑line technical support and manage incidents through Freshservice.
* Resolve issues relating to laptops, mobile devices, software, printers, and basic networking.
* Support Microsoft 365 user administration, permissions, and licence management.
* Assist with improvements to helpdesk workflows, reporting, and automation.
* Contribute to the Smartdesc 365 transition through data housekeeping, documentation, and user support.
* Prepare and configure devices, maintain accurate asset records, and provide occasional onsite assistance.
Candidate profile
* Strong interest in developing a career within IT.
* Clear communication skills and a customer‑focused approach.
* Good organisational and problem‑solving abilities.
* Basic understanding of Microsoft 365 and Windows operating systems.
* Desirable experience includes ticketing systems, Microsoft 365 administration, Azure AD, hardware troubleshooting, or IT automation.
This position has been created to provide additional capacity during a major Microsoft 365 transition, ensuring continuity of service and maintaining high standards of support across both day‑to‑day operations and project activity.
So if you are interested in joining our team please apply today!
A full driving licence and access to a vehicle for business use are required
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.