Overview
The Role and Team
This position is working 32 hours per week, any 4 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role, you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (regardless of the weather). You will enjoy meeting people and be willing to go above and beyond.
You will work within our coldstore at -20ºc. Protective clothing will be provided, along with breaks to warm up and have a hot drink.
You will work as part of a team, helping the office and picking teams, with opportunities for movement between teams for flexibility and development.
We are passionate about making a real difference with nutritious meals.
Who We Are
Wiltshire Farm Foods has been delivering frozen meals for over 25 years. Part of the apetito group, a leading food producer for the health and social care sector. We are a Living Wage employer, support British food and farming, and are committed to sustainability and waste reduction.
Benefits include comprehensive training, generous holiday entitlement, retail discounts, free Christmas turkey or voucher, and more!
Salary: £11.45/hour + bonus + benefits
Responsibilities
* Deliver frozen meals to customers on time
* Pick orders in the coldstore
* Use our app to update deliveries
* Provide excellent customer service
* Inspect your van before shifts
* Drive responsibly and legally
* Maintain your van (cleaning, refueling)
* Report discrepancies or delays
* Maintain customer confidentiality
* Assist the office and picking teams as needed
* Report safety, stock, or vehicle issues
* Support team members during absences or holidays
Qualifications/Personal Qualities
Essential:
* Customer service experience
* Full UK Manual Driving Licence (held for at least 3 years)
* Basic computer skills, including phone apps
* Work stability evidence
* Secondary education
Desirable:
* Multi-drop delivery experience
* Care sector experience
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, reliable, approachable
* Passionate about customer service
* Good attendance and punctuality
Additional notes: All offers are subject to driving assessments, license checks, and DBS checks. This role involves working with vulnerable customers and requires a Standard DBS Disclosure. Guidance on disclosure can be found on the Ministry of Justice website.
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