Team: Lifeline
Location: Hybrid based in South Wales, covering the Wales and Midlands region with frequent travel
Work pattern: Mon – Fri, 9am-5pm with possibility of occasional weekend work
Salary: Up to £27,466.16 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker:
* assessing referrals and admitting cats onto the service
* providing pet advice and support to our volunteer foster carers
* working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
* extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
* Lifeline is a pet fostering service for anyone fleeing domestic abuse
* the majority of our referrals come from women fleeing domestic abuse via women-only services.
* the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
* our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we're looking for in our Lifeline Caseworker:
* good all-round experience of performing administrative duties in a busy service
* previous professional experience giving pet care advice
* previous experience in a public facing role
* an understanding of the problems experienced by families fleeing domestic abuse with pets
* a confident self-starter who has had experience of working with volunteers and home visiting
* a full, manual UK driving license and comfortable driving a van
* experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice
What we can offer you:
range of health benefits
26 days' annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Here's how to apply:
Application closing date: 29 September 2025
Virtual interview date: TBC w/c 06 October 2025
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.