Permanent – Full Time, 40 Hour per week.
We are looking to recruit a Subcontractor Supervisor to join our Basildon Repairs Team, based from our office in Basildon.
About the Role
Joining our team, you’ll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, phone, email, video, social etc.
Working with the Partnership Director and Management Team, you’ll Identify and deliver positive change and business efficiencies, prepare reports through collecting, analysing and summarising data and trends, whilst managing the day-to-day line activities.
You’ll motivate, coach and support the team, carrying out regular 1-2-1 team meetings, ensuring that training and development plans are maintained for each member.
About You
Candidates will have excellent supervisory skills, with previous experience leading and developing a team, ideally within a social housing environment. With the ability to establish and maintain effective customer relationships, you’ll communicate effectively, both verbally, written and with presentation skills to a range of people and groups. Above all, with exceptional customer service skills, strong administration skills, candidates will have good working knowledge of Microsoft Office.
Benefits
1. 26 Days Holiday & Bank Hols
2. Enhanced Pension Plan
3. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
4. Life Assurance & Accident Cover
5. Share Save
6. Enhanced Maternity & Paternity Pay
7. Work Perks Discounts & Vouchers
8. Buy & Sell Holiday
9. Cycle to Work
10. Volunteering (2 days paid)
11. Learning & Development Opportunities
12. Extensive Wellbeing Support, including EAP
13. Loyalty & Values Awards
14. Funded Professional Subscription
15. Company Uniform