Internal Sales Executive
£30,000 - £35,000
Reports to - Sales Manager
Job Purpose
This role is ideal for a driven, ambitious individual with a positive attitude and strong work ethic, looking to use their knowledge and experience to progress their career within a thriving telecoms business. The Internal Sales Executive will manage a defined set of customer accounts, generate quotations and orders, oversee order delivery, and work closely with the external sales team to develop customer relationships and drive sales growth.
Key Responsibilities
* Build, develop, and maintain strong relationships with assigned customer accounts.
* Prepare and issue customer quotations; process orders and manage daily customer enquiries.
* Identify cross‑selling and up‑selling opportunities within existing accounts.
* Communicate with customers professionally via email and telephone.
* Proactively develop sales within the contractor and FTTH markets, creating opportunities and appointments for external account managers.
* Manage open orders and customer expectations to ensure timely deliveries.
* Maintain accurate weekly reports and complete cost and sell worksheets.
* Collaborate closely with the external sales team to coordinate account development activities.
* Re‑engage inactive accounts through marketing campaigns and targeted sales initiatives.
* Keep the CRM system up to date with all relevant customer and sales activity.
* Carry out any other reasonable duties as requested by management.
Personal Skills & Attributes
* Strong organisational skills and excellent verbal and written communication.
* Excellent relationship‑building skills with a customer‑focused approach.
* Be a self‑motivated team player with a collaborative, positive attitude.
* Willingness to learn and develop a deep understanding of the company's product portfolio.
* Highly motivated with strong attention to detail and a customer‑first mindset.
* Ability to stay calm and focused under pressure while managing multiple priorities.
* Positive, proactive, and team‑oriented, with a desire to contribute to a growing business.
Essential Skills & Experience
* Proven experience driving sales proactivity and delivering exceptional customer service.
* Strong commercial awareness and sound understanding of sales processes.
* Demonstrated ability to achieve goals and meet or exceed sales targets.
* Proven sales and commercial knowledge within a B2B or telecoms environment (preferred).
* Excellent IT skills, including proficiency in Microsoft Office (Word and advanced Excel).
Eligibility Criteria
* Must have valid and eligible UK residency status.
* Hybrid role
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