Administrator- Health Psychology, Outlook and Cancer Services
NHS AfC: Band 4
Main area: Outlook/Cancer psychology service/ASCR Psychology Grade NHS AfC: Band 4
Contract: Permanent
Normal office hours on site at Southmead Hospital
Hours: Part time
Job ref: 339-BAL5371-A
Site: Southmead Hospital
Town: Bristol
Salary: £26,530 - £29,114 pro-rata
Salary period: Yearly
Closing: 06/02/2025 23:59
Job overview
A vacancy has arisen for a band 4 Lead Administrator in the Outlook and Cancer Services department of health psychology, based in ASCR division of North Bristol NHS Trust. The service works with both in-patients and out-patients at Southmead Hospital who are affected by cancer, concerns regarding appearance (acquired through illness or injury) or life-long, providing expert psychological therapies, information, and support. The lead administrator role ensures the smooth running of the service, arranging clinics and appointments, dealing with inquiries, preparation of letters and reports, and coordination with members of the small clinical team.
Main duties of the job
1. Overseeing all aspects of the patient pathway, from referral through treatment and follow-up care, for Outlook / Cancer / Clinical Health Psychology Services.
2. Managing outpatient clinics and inpatient contacts, service waiting lists in line with the Trust’s Patient Access Policy.
3. Coordinating outpatient and inpatient appointments, including individual or group treatments and associated pre-/post-treatment administration.
4. Working in close liaison with colleagues, staff in other departments, GPs, patients, and the general public.
5. Ensuring good data quality, including within Careflow, EDMS, and service-specific systems.
Person specification
* Good general education including GCSE in Maths or English (or equivalent)
* Hold an appropriate administrative qualification e.g., City & Guilds level 1 – Word Processing, Excel, Access, RSA stage III, ECDL or relevant experience
* A good working knowledge of MS Office applications including Excel
* Willingness and ability to learn new IT skills and technology
* Previous administrative experience
* Experience of working as part of a team in a multi-disciplinary environment
* Excellent customer care skills
* Ability to work under their own initiative, to conflicting deadlines
* Ability to oversee the workload of staff junior to them
* Confident and sympathetic when dealing with patients/staff
* Ability to be calm and professional when working under pressure
* Experienced in audio typing or similar
* Experience of working in the NHS or similar organisation
* Experience of minute-taking in meetings
* Previous experience of waiting list management and complex data validation within the NHS
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes.
Application numbers
Name: Nick Ambler
Job title: Consultant Psychologist, Psychology Lead, ASCR
Email address: nicholas.ambler@nbt.nhs.uk
Telephone number: 07838978069
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