Job Description
HL's IT Support Apprenticeship
Salary: Real Living Wage
About the role
Hargreaves Lansdown are looking for 1 apprentice to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems.
The apprenticeship
* You will complete the 17 month-long, Level 3 Information Communications Technician apprenticeship
* The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems.
What you'll be doing
* Learn how to provide IT Support within a business and the key responsibilities of the IT Support function.
* Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes.
* Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting.
* Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support.
* Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams.
* Complete tasks and resolve Incidents and Requests using ITSM tools.
* Study for and complete the Level 3 Information Communications Technician apprenticeship course
* Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department.
* Create and update Knowledge Items and other relevant documentation
* The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules.
Role requirements
* You will have a minimum of five GCSEs with grades 9 to 4 (A* to C), including English and Maths. This is a requirement of the apprenticeship scheme, and you will be asked to evidence this.
* You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role.
* Be able to work from our offices in central Bristol.
* Be age 18 or over at the start date of the apprenticeship.
* Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development.
About you
* Able to demonstrate a passion for technology.
* Proactive and inquisitive.
* Strong communication skills (written and verbal).
* Strong attention to detail and problem-solving mind-set.
* Logical thinker.
* High level of self-motivation and commitment with a can-do attitude.
* The ability to work well as part of a team.
Interview Process
Successful candidates will be invited to attend an assessment day at the HL offices.
Working Schedule
The role will be full-time office based due to the nature of the role; you will be required to be Bristol-based for the duration of the role.
You will be on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.