Customer Service Specialist
Customer Service Specialist
The location of the role is Amersham (onsite).
The duration of the contract is 12 months.
The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)
Preference for bilingual candidates - English and either Italian, French OR Spanish
Key accountabilities of the role
1. Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
2. Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
3. Invoicing of service interventions
4. Dispute Handling
5. Deep dive into stock discrepancies and follow up
6. Physical Inventory support
7. Activating contracts within in-house systems
8. Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
9. To provide excellent customer service for customers, both internal and external
10. Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
11. Provide knowledge and accurate information to customers.
12. Ensure the above responsibilities are ...