Job description:
Industry: Designer toys and collectible pieces
Location: Pop Mart Harrods Store
Job type: Full time Permanent
Working Hours: 40 hours per week
Salary: £28, plus performance bonus)
About POP MART
POP MART HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world's first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit and our LinkedIn Career page.
What to Expect
* POP MART is a boutique-sized company with a young and multicultural team where you can expect to:
* Gain valuable professional experience covering the entire retail life cycle
* Have the opportunity to work with people from different countries and cultures in a collaborative environment
* Receive structured customer service, retail operations, and product training
* Be proactively involved in the company's growth
Benefits
* POP MART offers our employees:
* Selected POP MART toys as appreciation gifts every month
* A structured bonus/commission scheme in line with the company's and the individual's performance
* Comprehensive training and development programs
* Regular team social events
* Paid rest breaks
The Role and Candidate
We are searching for a Supervisor to work alongside our Assistant Store Manager in our Harrods store This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.
Responsibilities
* Act as the store-in-charge, overseeing all aspects of store operations
* Provide exceptional customer service and resolve any customer issues or complaints
* Train and supervise the sales team, ensuring they adhere to company policies and procedures
* Collaborate with the Store Manager to develop strategies for achieving sales targets
* Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
* Control stock discrepancy by monitoring inventory levels and preventing shoplifting
* Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
* Manage the cashier point's daily opening and closing procedures
* Conduct regular staff meetings to communicate goals, expectations, and updates
* Assist in recruitment, evaluation of potential candidates' performance, and training new team members
* Perform administrative tasks such as rota scheduling and sales reporting
* Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
* Fluent in professional English, with excellent verbal and written communication skills
* Proactive with strong customer service skills to provide a memorable shopping experience
* Proven ability to develop and implement strategies to achieve sales targets
* Demonstrated leadership skills with experience supervising a team
* Strong organizational skills with a keen attention to detail
* Proficient in administrative tasks such as rota scheduling and reporting
* Effective time management and task prioritization abilities
* Team-oriented with the ability to motivate and inspire others
Desirable but Not Essential
* Multi-lingual language ability
* Retail management experience from department stores or concession counters
Your Application
If the opportunity sounds interesting to you, please apply with your updated CV via "Apply Now".
Job information:
Job Type: Full-time
Additional pay:
* Commission pay
Benefits:
* Company pension
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Experience:
* Retail Supervising: 1 year (required)
Language:
* English (required)
Licence/Certification:
* Right to Work in the UK (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Job Type: Full-time
Benefits:
* Company pension
Application question(s):
* What is your current notice period?
Experience:
* Supervising: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company pension
Work authorisation:
* United Kingdom (preferred)
Work Location: In person