1st Step Solutions are supporting a building services engineering company who have an opportunity for a Quality Assurance Manager based in Grays, Essex. Our client delivers Mechanical, Electrical & Plumbing solutions across commercial, industrial and residential sectors. Role Overview Our client is seeking an experienced and driven Quality Assurance Manager to lead and develop our quality systems across mechanical and electrical projects. The successful candidate will ensure all works meet required standards, client expectations, and regulatory requirements, driving continuous improvement across the business. Key Responsibilities * Develop, implement, and maintain company Quality Management Systems (QMS) * Ensure compliance with ISO standards, industry regulations, and client requirements * Carry out internal audits and manage external audits * Prepare and maintain project-specific QA documentation * Review ITPs, RAMS, and quality plans * Conduct site inspections and quality audits * Identify non-conformances and implement corrective actions * Support project teams to improve quality standards * Manage snagging, defects, and handover documentation * Produce quality performance reports for senior management * Lead continuous improvement initiatives * Liaise with clients, consultants, and subcontractors Skills & Experience Essential: * Proven experience in a QA / Quality Manager role (construction or MEP preferred) * Strong knowledge of ISO 9001 and quality systems * Experience carrying out audits and inspections * Excellent report writing and documentation skills * Strong communication and leadership skills * Ability to manage multiple projects Desirable: * Experience in MEP or building services * Lead Auditor qualification * Knowledge of ISO 14001 & ISO 45001 * NEBOSH or similar H&S qualification * Experience with client audits On Offer * Competitive salary (DOE) * Company car / allowance * Career progression opportunities * Training & development support * Pension scheme * Holiday entitlement * Private Health Care