* Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
* Plans and prepares work schedules and assigns crew members to specific duties.
* Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
* Directs compliance of crew with established company policies and procedures.
* Addresses gaps/concerns identified through store audit.
* Maintains appropriate staffing levels.
* Provides leadership, coaching, development and motivates crew members.
* Is a people's person with good customer service ability.
* Timeously completes management tasks and checks.
* Maintains appropriate stock levels through ordering, receiving and rotation processes.
* Ensures correct portioning standards are followed for all products and services.
* Performs regular stock‑take procedures and readily addresses variances.
* Executes sales promotion activities and directs crew members for merchandise displays.
* Manages controllable cost against set budgets for the store.
* Monitors expenditure of all costs within the store, ensuring all budgets are adhered to.
* Recruit and interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
* Addresses complaints and resolves problems.
* A friendly, calm and approachable nature with the ability to act quickly and effectively.
* Excellent attention to detail – nothing gets by without you noticing!
* Consistently acts in a safe manner, knowing the importance of completing safety checks and recording them accurately.
* Confident in your own ability to act as a leader and an ambassador of the KAUAI brand.
* Performs well under pressure in an organised manner.
* Acting as a member of one team with one goal, with three years related experience and/or training.
* Espresso Machine knowledge handy.
* Knowledge of food preparation.
* Food Hygiene Certification.
* 30 days annual leave.
* Pension fund.
* 50% discount on Kauai meals while on duty.
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