Overview
IT Support Engineer (RRP) Primary Care Focus
Location: Leicester, Leicestershire & Rutland (LLR)
Hours: Full-time, Monday to Friday, 09:00-17:00
Travel Required: Yes. Full UK driving licence and reliable vehicle essential
Are you a skilled IT professional with a passion for hands-on support and infrastructure upgrades? Join our dynamic LHIS team as an IT Support Engineer, where you'll play a key role in delivering second and third line support across the Primary Care estate in LLR.
What You'll Be Doing
* Replacing desktop PCs and server infrastructure across GP practices
* Supporting practice closures, refurbishments, and new builds
* Diagnosing and resolving hardware/software issues on-site
* Ensuring incidents and requests are resolved within SLAs
* Keeping accurate records of work, assets, and configurations
* Collaborating with practice staff to minimise disruption during IT changes
Responsibilities and Duties
* Deliver on-site IT support and equipment replacement, specifically for desktop PCs and server infrastructure
* Support practice closures, refurbishments, and new builds, ensuring timely and efficient IT setup and decommissioning
* Diagnose and troubleshoot hardware and software issues efficiently and effectively
* Ensure all incidents and requests are resolved within agreed Service Level Agreements (SLAs)
* Maintain accurate records of work completed, assets replaced, and configurations applied
* Liaise with practice staff and stakeholders to ensure minimal disruption during replacements and infrastructure changes
What We're Looking For
* Strong technical knowledge of desktop PCs, servers, and peripherals
* Proven experience in 2nd/3rd line support roles
* Excellent communication and interpersonal skills
* Organised, self-motivated, and able to work independently
* Comfortable in a fast-paced, varied environment
Additional Info
* Flexibility for early starts/late finishes depending on site access
* Travel across LLR is a core part of the role
If you require any further information please contact Saminda Dhinsa - saminda.dhinsa@nhs.net or Shash Suthar - Shash.suthar@nhs.net
Main duties of the job
Job Description Summary (Main duties and responsibilities)
* Deliver on-site IT support and equipment replacement, specifically for desktop PCs and server infrastructure
* Support practice closures, refurbishments, and new builds, ensuring timely and efficient IT setup and decommissioning
* Diagnose and troubleshoot hardware and software issues efficiently and effectively
* Ensure all incidents and requests are resolved within agreed Service Level Agreements (SLAs)
* Maintain accurate records of work completed, assets replaced, and configurations applied
* Liaise with practice staff and stakeholders to ensure minimal disruption during replacements and infrastructure changes
Person Specification
* Strong technical knowledge and hands-on experience with desktop PCs, servers, and associated peripherals
* Proven experience in second and third line support roles
* Excellent communication and interpersonal skills
* Highly organised, self-motivated, and able to work independently
* Comfortable working in a fast-paced, varied environment with changing priorities
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period. All jobs will require permission to work in the UK. The cost of any DBS disclosure required will be met by the individual.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Employer: Leicestershire Partnership NHS Trust
Address: Gwendolen House, Gwendolen Road, Leicester, Leicestershire, LE5 4QF
Employer's website: https://www.leicspart.nhs.uk/jobs/
Job description
Job responsibilities
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