Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns - 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)Employment Type - Full-time, permanentConnells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.Duties and Responsibilities of a Customer Service Advisor:
* Managing your own portfolio of properties regarding maintenance and repairs etc.
* Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
* Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
* Being the point of contact for any maintenance issues for your portfolio of properties.
* Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
* Gaining authorisation for works to be carried out.
* Liaising with contractors for timescale and cost of repairs etc.
* Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
* Recording all actions thoroughly and accurately to leave a paper trail of all communications.
* Responsible for all associated administration tasks to support the property management function.
* Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
* Co-ordinate and arrange relevant statutory safety checks.
Strong IT skills (MS Office, internet, email systems)
* Excellent numeracy and literacy capabilities
* The ability to communicate professionally and build long-lasting relationships is
* A highly organised and structured approach to work
* Able to work in a fast-paced, demanding environment
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