Job summary
An exciting opportunity has arisen for a Band 4, Medical Secretary (fixed term - 12 months) to support Adult Mental Health Rehabilitation Services at Lustrum Vale.
Your role will consist of being responsible for ensuring the provision of a full secretarial service to consultants, junior medical staff, advanced practitioners, and other staff within the multi-disciplinary team.
To undertake non routine activities which may be delegated by line manager, consultant staff or other members of the multi-disciplinary team.
Depending on work area, may have day to day responsibility for provision of an effective administration service for a designated area of work and for the day to day management of the administration staff within that team.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
To resolve problems which may be received directly from service users, family or carers or referred by members of the administration team. To always interact compassionately with service users and carers.
To complete secretarial duties for medical team such as meeting minutes, supporting with Mental Health Act processes, big hand, diary co-ordination, setting up meetings and dictation.
First point of contact for service users, family and carers dealing with a range of enquiries or concerns in person or over the telephone. This may involve arranging for an interpreter.
Provides a full range of personal assistant duties for medical staff including triaging of e-mails and post, administering annual leave and study leave applications, booking attendance at training events and conferences and liaising with designated staff to ensure accommodation and travel is booked as required.
First point of contact for managers, general practitioners and other healthcare professionals within and external to the Trust, dealing with a range of enquiries, queries or concerns on behalf of consultants and medical team, to support them in communications with all groups or individuals involved in the service.
Cross cover team secretaries and medical secretaries absence.
About us
Lustrum Vale is a 20 bed mixed inpatient mental health ward.
The wards are patient centred where the multi-disciplinary team help to make the most informed, positive and suitable choices to overcome problems, improve self- worth, physical and mental health, whilst maintaining independence, dignity and rights. The wards to support both informal and formal admissions.
Details
Date posted
08 April 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
346-TSA-039-26-A
Job locations
Lustrum Vale
163 Durham Road
Stockton-on-Tees
TS19 0EA
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale.
2. IT Qualification (. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
3. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9).
Experience
Essential
4. Implementing and maintaining systems and processes within an administration team.
5. Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
6. Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
Knowledge
Essential
7. Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
8. Comprehensive knowledge of all Microsoft Office applications
Desirable
9. Working knowledge of medical/psychological terminology