Customer Service Advisor
Location: Edinburgh
Hours: Monday - Friday
New vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.
Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.
Responsibilities of a Front of House/CSA/Customer Service Advisor:
Excellent Customer Service
Multi-tasking and prioritising tasks
Attention to detail in all administration
Scanning Documents
Booking parts
Skills and Qualifications of a Front of House/CSA/Customer Service Advisor:
Experience of working in a modern Accident Repair Centre/Bodyshop is desirable for this role
Excellent customer service and organisation skills
Good IT skills
Experience of cash credit control
Excellent administrative skills
use of Autoflow or E-Max
Ability to work well under pressure and to tight deadlines
Ability to work within a team environment
This is a full-time, permanent position for a skilled and courteous Front of House/CSA to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is desired but not essential.
INDHIGH