Overview
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Are you customer services driven and have experience within a Customer Service background or Insurance? Morton Michel are looking for an Account Handler who is looking for their next step. At Morton Michel, we are a close-knit team that delivers first-class service to our Brokers. We strive to create an environment which is great for our people and value career development and flexible working.
Our modern offices based in Knollys House are on the main Train, Tram and bus route with a five minute walk into town. We operate a smart/casual dress code in the office.
What you’ll be doing:
* Communicate with Brokers using a variety of customer contact systems (phone, e-mail, MS Teams).
* Provide Brokers with relevant product information that is clear, fair and not misleading to help clients make informed decisions.
* Deliver against a set of Key Performance Indicators provided by your line manager.
* Provide a great customer experience that enables higher sales conversion and retention.
* Demonstrate the ability to work both individually and as part of a team.
What we’re looking for
* Proven experience within Customer Service and Insurance, ideally working with Brokers.
* Computer literate; can demonstrate the use of MS Office.
* Excellent customer service skills.
* Ability to build rapport and relationships with Brokers.
* A can-do positive attitude towards Brokers and team members.
* Self-driven to continuously improve performance.
* Experience of using Acturis (desirable, not essential).
What you’ll get
* Competitive salary and benefits package.
* Flexible working and holiday options.
* Pension, enhanced parental leave, and life insurance.
* Discounts on technology, travel, and leisure.
* Learning and development opportunities.
* Volunteering and charity support days.
About the employer
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work matters. We value collaboration, entrepreneurship, and a fast-paced, growing environment. We encourage fresh ideas and growth-driven candidates to apply.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in another format or require adjustments for your application or during the recruitment process, please reach out to us.
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