Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Cooperate well with colleagues in your team and across departments Perform all aspects of our afternoon tea service, ensuring the highest standards of guest care and attention Tailor your approach so that high-quality results are achieved Deliver discreet, understated, and timely service, going that extra mile Be knowledgeable of the hotel, our facilities, and the local area Take ownership of the guest experience to create memorable moments Who we are looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring: Team spirit and trustworthiness Pride to resolve guest and workplace issues Enthusiasm for learning Passion for service excellence and detail Warm and approachable manner in dealing with our guests Strong organisational skills to ensure high quality of work during busy service periods while delivering world-class Scottish Hospitality Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition programs Annual awards Occupational Pension Scheme 50% discount on food and beverages 25% discount on Spa Treatments 20% discount on Health Spa products Cycle to Work Scheme Local Retailer Discounts Employee Assistance Programme Discretionary Service Charge The role includes a service charge. Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.