We are working with a well-established Managed Service Provider (MSP) based in Bromley who are looking for an experienced IT Project Manager to join their Project Management Office.
This role is initially a 3 month fixed term contract to cover a period of sabbatical, with a possibility of becoming permanent.
This is an excellent opportunity for an IT Project Manager with MSP experience who enjoys delivering a varied portfolio of projects such as cloud migrations, customer onboarding and infrastructure refreshes.
The Role
You will be responsible for planning, executing and closing IT projects for a range of clients, ensuring delivery to agreed scope, quality, budget and timescales.
Reporting into the Head of Projects / PMO, you’ll work closely with technical teams, account managers and customers to ensure successful outcomes across multiple concurrent projects.
Key Responsibilities
* Define and document project scope, objectives, deliverables and success criteria in collaboration with customers and stakeholders
* Create and maintain detailed project plans, schedules, budgets and resource plans
* Coordinate and manage project activities, tasks and dependencies to ensure on-time, high-quality delivery
* Provide clear and regular project status updates to customers, stakeholders, vendors and internal teams
* Identify, manage and mitigate project risks, issues, and changes, escalating where required
* Ensure project deliverables meet customer expectations and align with internal standards and procedures
* Conduct project reviews, lessons learned and post-implementation feedback sessions
* Build strong working relationships with customers and account managers to help develop and manage a forward pipeline of projects
* Initiate projects from inception, aligning delivery with business objectives
* Contribute to the continuous improvement of PMO processes, reporting and best practices
Key Requirements
* Bachelor’s degree in IT, Computer Science, Engineering, Business, or a related field
* Minimum 2 years’ experience in IT Project Management, ideally within an MSP or IT consultancy environment
* Proven experience delivering IT projects such as:
* Cloud migrations (Azure / Microsoft 365)
* Onboarding new customers
* Infrastructure upgrades and swap-outs
* Strong understanding of:
* Cloud and on-premise infrastructure
* IT software, support and service delivery within a busy MSP
* Project Management certification (PMP, PRINCE2, Agile, or similar)
* Cloud certification such as Azure Fundamentals or Microsoft 365 Fundamentals
* Solid understanding of IT cyber security, audit and compliance
* Excellent communication skills with the ability to translate technical concepts into clear, non-technical language
* Confident facilitating workshops, demonstrations and whiteboarding sessions
* Ability to manage multiple projects simultaneously in a fast-paced environment
* Strong problem-solving, analytical and decision-making skills
* Customer-focused, results-driven mindset with a proactive, can-do attitude