Job Description
As a Collection and Delivery Driver for DPD, you'll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
1. Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
2. Starting your shift at the depot, where you'll be responsible for efficiently loading parcels onto your 3.5 tonne van
3. Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
4. Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
5. Accurately scanning and recording parcel information using handheld devices
6. Collecting signatures and other necessary proof of delivery from customers
7. Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
8. Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
9. Adapting to changing weather conditions and adjusting your delivery approach accordingly
10. Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
11. Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
12. Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD's reputation for excellence in the logistics industry.
Qualifications
What we're looking for:
To be considered for the role you must have:
Held a full UK driving licence and had regular driving experience for 12 months or more
We are also looking for you to demonstrate that you:
13. Recognise the value of providing great customer service
14. Can work to deadlines, are flexible and always go above and beyond
15. Are friendly, approachable, positive, resourceful and professional
16. Are able to multi-task and problem solve
17. Have the ability to lift, load and carry parcels weighing up to 30kg
18. Possess excellent time management and organisational skills
19. Have a good level of physical fitness to meet the demands of the role
20. Can work independently and as part of a team
21. Have basic computer skills and the ability to use handheld devices
22. Are comfortable working in various weather conditions
23. Have a good knowledge of local roads and geography
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
24. Holiday trading
25. Enhanced maternity and paternity package
26. Free life assurance of 4 x salary on joining the pension scheme
27. Unum Help@Hand - essential health and wellbeing services for you and eligible family members
28. Health Kiosks visiting every location
29. Vitality at Work
30. Free On Site Parking
31. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
32. Milestone Days off to celebrate with your family and friends
33. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses