Job Description
(Business Unit and BMU) - Job Analysis Questionnaire
JOB TITLE: Digital Delivery Manager
NUMBER OF EMPLOYEES IN JOB: 1
FUNCTION: Digital and Technology
MANAGER JOBTITLE: Digital Enablement Lead
CURRENT LEVEL (IF NOT A VACANT OR FUTURE JOB):L7
A: JOB SUMMARY: Describe the purpose of this job in 2-3 sentences.
Owns cross‑squad delivery planning and execution for KFC Africa’s digital portfolio. Turning roadmaps into on‑time, on‑standard releases across all markets. Owns the quarterly planning process (e.g., Big Room/PI planning), aligns goals, capacity, and dependencies into a realistic plan with clear sequencing and commitments.Aligns to the Digital and Technology strategy, global standards, and the future architecture roadmap, coordinating squads and vendors through discovery → build → test → release → hypercare. Ensures predictability, quality, and readiness by running the release calendar, managing dependencies/risks, and keeping stakeholders informed.
What this role delivers:
1. A single, source‑of‑truth integrated plan (backlogs → sprints → releases) with critical path, dependencies, and capacity view.
2. Quarterly planning (BRP/PI) ownership: prep and facilitation (templates, submissions, capacity calculation, dependency mapping), decision forums, and final plan sign‑off with OKRs/commitments.
3. Release management: cut‑over plans, entry/exit criteria, runbooks, rollback/hypercare; zero surprise deployments.
4. RAID governance: active risk, assumption, issue, and dependency logs with clear owners and due dates; timely escalation.
5. Quality gates & standards: verification that NFRs (security, privacy, performance, accessibility) and enablement checklists are met before go‑live.
6. Status reporting & communications: weekly packs and steerco updates with progress, variances, decisions needed, and next steps.
7. Vendor & SOW coordination: align deliverables, SLAs, and acceptance; track commercial impacts of scope or timeline changes.
B:COMMUNICATION REQUIRED: Describe with whom this position interacts the most (e.g., with colleagues, franchisees, customers, vendors, suppliers, etc.) and the nature of the communications (e.g. negotiates contracts with external vendors)
8. Channel Leads, Product Managers & Brand: Sequence backlog items, align on scope/acceptance, and confirm market rollouts.
9. Enablement Lead & Solution Architect: Validate plans against standards/NFRs; coordinate change, security/privacy approvals, and technical readiness.
10. Engineering & QA/Vendors: Run ceremonies (planning, stand‑ups, demos), manage blockers, confirm test coverage, UAT, and sign‑offs.
11. Markets (country digital/ops leads): Coordinate training, menu/content, payments/tenders, store readiness, and hypercare.
12. Security/Privacy/Legal & Finance/Procurement: Track approvals, data/privacy requirements, and commercial impacts; ensure SOW alignment.
13. Customer Care/Operations: Align incident processes, communications plans, and post‑launch feedback loops.
C: PROBLEM SOLVING AND ANALYSIS: Describe the types of problems the person in this job must solve to perform successfully. Are the processes well defined, or must this job develop new approaches to solve these problems?
14. Critical path & capacity conflicts: Build options (re‑sequence, scope trade‑offs, parallelization) to protect key dates; quantify impact.
15. Release risk management: Assess readiness vs. criteria; plan rehearsals and fallbacks; coordinate multi‑system cutovers (POS, payments, CRM, aggregators).
16. Quality & defect control: Interpret test results, triage defects, and decide ship/hold; ensure telemetry for early detection.
17. Environment & data readiness: Prevent env drift; secure test data; plan performance/load tests and sign‑offs.
18. Multi‑market rollout: Stage deployments, flighting/canary strategies, and blackout windows; manage localization dependencies.
19. Vendor variance: Address delivery slippage/SLA breaches with remediation plans and contract levers.
20. Reporting & decisioning: Separate signal from noise; surface the few decisions that unblock the most work.
D: INNOVATION:Indicate this job's responsibility for developing new processes, systems, or products. (e.g. no authority to innovate, make only minor changes to existing processes, enhance existing processes, significantly modifies processes)
Enhances delivery processes and tooling. Implements automated status dashboards, release checklists, and quality gates in CI/CD; improves Jira/boards hygiene and flow efficiency; introduces canary/feature‑flag practices with Enablement to reduce change failure and cycle time.
E: SUPERVISORY RESPONSIBILITIES: List the titles and types of jobs (full-time, part-time, contract) for all direct reports to this job (if any) and the number of employees in each title. Indicate the extent of this job’s involvement in supervision(hiring, conducting performance reviews) as well as team leadership, coordination of work assignments and other indirect supervision. If the direct reports also supervise employees, please indicate the number of employees supervised.
Titles and Types of Direct Reports
# EEs in Title
The extent of Supervision Involvement
# of EEs Supervised by Direct Report
No direct or indirect reports
F: RELATED EXPERIENCE REQUIREMENTS / QUALIFICATIONS: List the number of years and type of previous work experience required to perform this job successfully. Please do not describe the experience of the employee, but rather the minimum experience required to perform the job.
Qualifications
21. Bachelor’s degree in Business/IS/Engineering or equivalent practical experience
22. SAFe/Agile, PRINCE2/PMP certificates required
Experience
23. 5–7+ years delivering digital products/projects in multi-vendor, multi market environments.
24. Strong command of Agile/iterative delivery (planning, ceremonies, metrics) and release/change/incident practices.
25. Working knowledge of NFRs and standards (security, privacy, performance, accessibility) and how to operationalize them.
26. Tooling fluency (e.g., Jira/Confluence, test management, release orchestration, dashboards).
27. Excellent stakeholder management and communication; crisp risk/issue framing and escalation.
G: WORKING CONDITIONS: Describe the type of work environment (e.g. office, restaurant, factory, etc). Please explain any associated risks to performing work within this environment (e.g. physical injury, stress or other hardships or hazards).
Hybrid office environment, with minimum 3-days in office, frequent cross‑time‑zone collaboration. Travel 10 – 20% across African markets for launches, visits, and vendor reviews. Occasional evening/weekend work for release windows or incident response. Typical risks are schedule pressure and context switching.
H: FUTURE STATE OF THE POSITION: Do you anticipate this position to change over the next 2-3 years? If yes, please indicate how the position will change.
Evolves toward Release Train Engineer / Senior Delivery responsibilities across more squads/markets, with deeper automation of planning and release workflows, SLO‑based change management, and tighter integration with global delivery practices.
Internal Use Only