The role of a Contact Centre Team Leader involves overseeing a customer service team to ensure the delivery of high-quality support to clients. In this role you will operationally manage, support and develop a Team of Customer Service Advisors in their interactions with customers via their channel of choice including telephony, digital and social media. Client Details This organisation is a respected not-for-profit entity dedicated to providing excellent service and support to its community. As a medium-sized organisation, it values operational efficiency and is committed to achieving positive outcomes for the people it serves in Smith Street. Description Supervise and support a team of customer service representatives in the contact centre. Ensure the delivery of exceptional customer service in line with organisational standards. Monitor team performance and provide constructive feedback to enhance efficiency. Handle escalated customer queries and resolve them effectively. Prepare and analyse reports to track key performance indicators. Coordinate staff training and development to maintain high professional standards. Implement and maintain operational procedures to enhance team productivity. Collaborate with other departments to ensure seamless customer service delivery.Profile A successful Contact Centre Team Leader should have: Proven experience in a customer service or contact centre environment. Strong leadership skills with the ability to motivate and manage a team effectively. Excellent communication and problem-solving skills. An understanding of the not-for-profit sector and its values. Proficiency in using customer relationship management (CRM) systems. Ability to analyse data and generate insightful reports. A proactive approach to process improvement and team development. Can commit to a temp role offering an immediate start for 2 / 3 months.Job Offer Competitive hourly rate. Temporary position offering valuable experience in the not-for-profit sector. Opportunity to work in a supportive and focused environment. Free on-site parking.If you are ready to take on this exciting opportunity as a Contact Centre Team Leader, we encourage you to apply today