Underwriter A leading organisation is seeking an experienced Underwriter to strengthen its Life and Pensions Administration team. This role is pivotal in assessing customer applications across multiple product types, ensuring fair, accurate decisions and delivering excellent customer outcomes. You'll act as a trusted expert in medical underwriting, combining strong communication skills with compliance and accuracy to support both customers and colleagues. Key Responsibilities Assess customer applications and medical information within approved authority limits Communicate clearly with customers and third parties, including vulnerable customers, both verbally and in writing Make outbound calls to gather medical details and interpret them alongside policy terms and conditions Work efficiently to support service levels and performance metrics Manage Conduct Risk and Consumer Duty requirements to ensure positive customer outcomes Support audits, post-issue accuracy checks, and licensing processes Share knowledge and expertise to support less experienced team members, fostering a collaborative and high-performing environment Skills & Experience Previous medical underwriting experience preferred Strong telephone skills, including questioning techniques and managing customer expectations Ability to interpret complex medical information and apply sound judgment Knowledge of relevant legislation, FCA principles, and Consumer Duty requirements Competence in underwriting systems, databases, and Microsoft Office applications Proactive problem-solving skills with adaptability to changing circumstances Self-motivation with a drive for continuous learning and professional development Benefits 33 days holiday including Bank Holidays Annual discretionary bonus scheme eligibility Personal and career development opportunities with scope for progression Access to discounted shopping platforms, saving money on everyday goods and services Cycle to Work Scheme and interest-free season ticket loans Comprehensive wellbeing programme, including Employee Assistance support Policies supporting key life moments such as Carer's Leave, Foster Leave, and Retirement Leave Contributory pension scheme with matched contributions up to 6%, plus Group Life Assurance and Income Protection Ideal Candidate A proactive professional with a passion for customer service and accuracy. You'll thrive on interpreting complex information, be confident engaging with customers and colleagues, and have the drive to deliver fair outcomes. This role offers significant scope for growth, with opportunities to expand responsibilities and develop your career within a supportive environment. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.